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Transference between lines ( Cisco 7931 )

hugomdbaez
Level 1
Level 1

Hello to all ,

We have a CUCM 8.6.2.22900-9 , and a Cisco 7931 ( Secretary of head person ) and the next situation :

The secretary take a call at the first line ( A ) for the boss , and put the call in hold .

Next , the boss , for other floor , call to the second line ( B ) .

The secretary needs to transfer the call , but she refuses to terminate the call at line B , she needs to combine the audios , it is possible ?

I tried this with the JOIN button , but the test fails .

Can you help me with this problem ?

Thanks a lot !!

Hugo

1 Accepted Solution

Accepted Solutions

testeven
Cisco Employee
Cisco Employee

Hi Hugo,

Can you please double check you have the Join Across Lines Policy service parameter set to True?

Regards, 

Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)

View solution in original post

2 Replies 2

testeven
Cisco Employee
Cisco Employee

Hi Hugo,

Can you please double check you have the Join Across Lines Policy service parameter set to True?

Regards, 

Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)

testeven :

This is the solution , i tried and works !!

Thanks a lot !

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