Firmware update SRW2016

bigfish_5 · ‎05-07-2013

Hi,

I'm new here.

I have tried to update the firmware of my srw2016 but after this update my switch wouldn't start again.

It shows this message in my console:

Exit from boot menu. Continue with flow.

Preparing to decompress...

Image in address: 0x0 - Check Sum error!

Please download a new image.

Downloading code using XMODEM.

what can i do now??

jeffrrod · ‎05-27-2013

Dear Customer,

Thank you for reaching Cisco Small Business Support Community.

If you are still able to log in to the switch and try the upgrade again please do so and first download the image again;

If you cannot try the upgrade anymore I suggest you to call the Small Business support center;

Kind regards,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

*Please rate the Post so other will know when an answer has been found.

Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.

mgasman · ‎10-25-2016

This is miserable and incompetent tech support. The user wrote that he couldn't use the switch.

No help was provided to this customer.