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25
Replies

Voicemail in CME is not working

bernsplagata
Level 1
Level 1

Question:

My voicemail setup is not working when i dial an extention it is not forwarding to the mailbox nuber instead i get a message that the extension is busy.  Did some debugging and saw a "being refused message"

Configuration:

UC router

!

ephone-dn  15

number 223

label XXX

description 223-XXX

name XXX

call-forward busy 901

call-forward noan 901 timeout 5

!

!

ephone-dn  100

number 5...

description DN to transfer directly to VM

call-forward all 901

!

telephony-service

voicemail 901

!

dial-peer voice 901 voip

destination-pattern 901

session protocol sipv2

session target ipv4:192.168.1.2

dtmf-relay sip-notify

codec g711ulaw

no vad

!

CUE

CUE# show user detail username waseem

Username:           XXX

Full Name:          XXX

First Name:         XXX

Last Name:          XXX

Nickname:           XXX

Phone:              223

Phone(E.164):       5223

Fax:

Email:

Epage:

Language:           systemDefault

GroupMember:        <none>

GroupOwner:         <none>

Privileges:         <none>

CUE# show voicemail mailboxes

OWNER               MSGS NEW SAVE DEL BCST FUTR FAX MSGTIME   MBXSIZE  USED

"XXX"            0    0   0    0   0    0    0   0         300      0 %

DEbug result:

.Jun 26 07:48:43.074: %CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identifier already present in the list of currently handled calls. It is being refused.

.Jun 26 07:48:43.110: //3645//TCL :/tcl_PutsObjCmd: IP IVR Disconnect Status = RESULT=di_017

.Jun 26 07:48:43.110:

.Jun 26 07:48:43.114: //3645//TCL :/tcl_PutsObjCmd:

Call failed.  Play prompt and collect digit

Followed the steps on this link:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml#verify_one

Thanks in advance

2 Accepted Solutions

Accepted Solutions

Hi Mate - Your call is matching dial-peers 101 and 102. You can verify by running debug voip dialpeer. Shutdown 101 and 102 and then try again it should match 901 dialpeer. Changing 101 and 102 destination pattern to more specific pattern would be the perm fix.

Terry

Sent from Cisco Technical Support iPad App

View solution in original post

We are talking CUE not CME.

If you are not sure, do the works at night.

View solution in original post

25 Replies 25

Terry Cheema
VIP Alumni
VIP Alumni

Hi - the message %CALL_CONTROL-6-CALL_LOOP indicates you are getting a loop. The loop prevention mechanism is kicking in. You need to check your dial-peers. Can you post your full config, with number you are dialing and the ip address of cme and cue.

Terry

Sent from Cisco Technical Support iPad App

Hi Terry,

here is the router config:

UC-2911-GIZ#sh run

Building configuration...

Current configuration : 16580 bytes

!

! Last configuration change at 14:25:39 GMT+3 Wed Jun 26 2013 by admin

! NVRAM config last updated at 14:25:40 GMT+3 Wed Jun 26 2013 by admin

! NVRAM config last updated at 14:25:40 GMT+3 Wed Jun 26 2013 by admin

version 15.1

service timestamps debug datetime msec

service timestamps log datetime msec

service password-encryption

!

hostname UC-2911-GIZ

!

boot-start-marker

boot-end-marker

!

!

enable secret 4 cF67oAbe67PTYT1K/GTqDBLH378FX624kRJwLLqTRKs

!

no aaa new-model

clock timezone GMT+3 3 0

!

no ipv6 cef

ip source-route

ip cef

!

!

!

ip dhcp excluded-address 10.10.100.1 10.10.100.10

ip dhcp excluded-address 10.10.200.1 10.10.200.10

!

ip dhcp pool voice

network 10.10.100.0 255.255.255.0

option 150 ip 192.168.1.1

default-router 10.10.100.1

!

ip dhcp pool data

network 10.10.200.0 255.255.255.0

default-router 10.10.200.1

!

!

no ip domain lookup

multilink bundle-name authenticated

!

!

!

!

!

crypto pki token default removal timeout 0

!

!

voice-card 0

dspfarm

dsp services dspfarm

!

!

voice call send-alert

voice rtp send-recv

!

voice service pots

supplementary-service qsig call-forward

!

voice service voip

qsig decode

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

no supplementary-service h450.2

no supplementary-service h450.3

supplementary-service h450.12

fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none

sip

  bind control source-interface Loopback0

  bind media source-interface Loopback0

  registrar server expires max 6300 min 3600

  no update-callerid

!

voice class codec 1

codec preference 1 g711ulaw

codec preference 2 g729r8

codec preference 3 g723r53

codec preference 4 g723r63

codec preference 5 g723ar53

!

voice class h323 1

  h225 timeout tcp establish 3

!

voice class custom-cptone STC

dualtone disconnect

  frequency 425

  cadence 250 250

!

voice class custom-cptone leavetone

dualtone conference

  frequency 600 900

  cadence 300 150 300 100 300 50

!

voice class custom-cptone jointone

dualtone conference

  frequency 400 800

  cadence 400 50 200 50 200 50

!

!

voice register global

mode cme

source-address 192.168.1.1 port 5060

max-dn 300

max-pool 58

load 9951 sip9951.9-3-2SR1-1.loads

timezone 31

tftp-path flash:

create profile sync 0368313124528633

ntp-server 192.168.100.1 mode directedbroadcast

camera

video

!

voice register dn  1

number 100

name Roland Zielbauer

label Roland Zielbauer

mwi

!

voice register dn  2

number 110

call-forward b2bua all 111

name Musbah Ayesh

label Musbah Ayesh

mwi

!

voice register template  1

camera

video

!

voice register template  2

!

voice register pool  1

id mac 20BB.C093.ACEE

type 9951

number 1 dn 1

dtmf-relay sip-notify

username cisco password cisco

description Roland

codec g711ulaw

no vad

camera

video

!

voice register pool  2

id mac 20BB.C093.A8D3

type 9951

number 1 dn 2

dtmf-relay sip-notify

username musbah password 12345

description 110-Musbah

codec g711ulaw

no vad

camera

video

!

!

!

!

!

application

service aa flash:its-CISCO.2.0.1.0.tcl

  paramspace english index 1

  paramspace english language en

  param operator 555

  paramspace english location flash:

  paramspace english prefix en

  param aa-pilot 299

!

!

license udi pid CISCO2911/K9 sn FGL171511HY

hw-module ism 0

!

hw-module pvdm 0/0

!

!

!

username admin privilege 15 password 7 0005170B0D552B01063B

username voice privilege 15 secret 4 CeLTLau9JjVldlx2ZHtlQJtX4J90z8e2NMgBH2Y1wJc

!

redundancy

!

!

!

!

!

!

interface Loopback0

ip address 192.168.1.1 255.255.255.252

ip nat inside

ip virtual-reassembly in

!

interface Embedded-Service-Engine0/0

no ip address

shutdown

!

interface GigabitEthernet0/0

ip address 10.10.10.1 255.255.255.252

duplex auto

speed auto

!

interface ISM0/0

ip unnumbered Loopback0

ip nat inside

ip virtual-reassembly in

service-module ip address 192.168.1.2 255.255.255.252

!Application: CUE Running on ISM

service-module ip default-gateway 192.168.1.1

!

interface GigabitEthernet0/1

no ip address

duplex auto

speed auto

!

interface GigabitEthernet0/1.100

encapsulation dot1Q 100

ip address 10.10.100.1 255.255.255.0

!

interface GigabitEthernet0/1.200

encapsulation dot1Q 200

ip address 10.10.200.1 255.255.255.0

!

interface GigabitEthernet0/2

no ip address

shutdown

duplex auto

speed auto

!

interface ISM0/1

description Internal switch interface connected to Internal Service Module

no ip address

!

interface Vlan1

no ip address

!

ip forward-protocol nd

!

ip http server

ip http authentication local

no ip http secure-server

!

ip route 0.0.0.0 0.0.0.0 10.10.100.2

ip route 192.168.1.2 255.255.255.255 ISM0/0

!

!

!

tftp-server server

tftp-server flash:BOOT69xx.0-0-0-14.zz.sgn

tftp-server flash:DSP69xx.12-4-122-02-121029.zz.sgn

tftp-server flash:SCCP69xx.9-3-3-2.loads

tftp-server flash:SCCP69xx.9-3-3-2.zz.sgn

tftp-server flash:apps37sccp.1-4-4-0.bin

tftp-server flash:dkern9951.100609R2-9-3-2SR1-1.sebn

tftp-server flash:kern9951.9-3-2SR1-1.sebn

tftp-server flash:rootfs9951.9-3-2SR1-1.sebn

tftp-server flash:sboot9951.031610R1-9-3-2SR1-1.sebn

tftp-server flash:sip9951.9-3-2SR1-1.loads

tftp-server flash:skern9951.022809R2-9-3-2SR1-1.sebn

tftp-server flash:apps45.9-3-1ES13.sbn

tftp-server flash:cnu45.9-3-1ES13.sbn

tftp-server flash:cvm45sccp.9-3-1ES13.sbn

tftp-server flash:dsp45.9-3-1ES13.sbn

tftp-server flash:jar45sccp.9-3-1ES13.sbn

tftp-server flash:SCCP45.9-3-1SR2-1S.loads

tftp-server flash:term65.default.loads

!

control-plane

!

!

voice-port 0/0/0

supervisory disconnect dualtone mid-call

supervisory custom-cptone STC

no battery-reversal

echo-cancel coverage 32

no vad

no comfort-noise

cptone SA

timeouts interdigit 3

timeouts call-disconnect 3

timeouts ringing 5

timeouts wait-release 5

timing hookflash-out 500

description ==TEL#_4812684===

caller-id enable

!

voice-port 0/0/1

supervisory disconnect dualtone mid-call

supervisory custom-cptone STC

no battery-reversal

echo-cancel coverage 32

no vad

no comfort-noise

cptone SA

timeouts interdigit 3

timeouts call-disconnect 3

timeouts ringing 5

timeouts wait-release 5

timing hookflash-out 500

description ==TEL#_4812690===

caller-id enable

!

voice-port 0/0/2

!

voice-port 0/0/3

!

voice-port 0/1/0

!

voice-port 0/1/1

!

voice-port 0/1/2

!

voice-port 0/1/3

!

!

!

mgcp profile default

!

sccp local Loopback0

sccp ccm 192.168.1.1 identifier 1 version 7.0

sccp

!

sccp ccm group 1

associate ccm 1 priority 1

associate profile 1 register confprof1

associate profile 2 register transprof1

!

dspfarm profile 2 transcode

codec g729abr8

codec g729ar8

codec g711alaw

codec g711ulaw

codec g729r8

maximum sessions 1

associate application SCCP

!

dspfarm profile 1 conference

codec g729br8

codec g729r8

codec g729abr8

codec g729ar8

codec g711alaw

codec g711ulaw

maximum sessions 1

conference-join custom-cptone jointone

conference-leave custom-cptone leavetone

associate application SCCP

!

dial-peer voice 101 pots

huntstop

service aa

destination-pattern 9T

port 0/0/0

no sip-register

!

dial-peer voice 102 pots

huntstop

service aa

destination-pattern 9T

port 0/0/1

no sip-register

!

dial-peer voice 901 voip

destination-pattern 901

session protocol sipv2

session target ipv4:192.168.1.2

dtmf-relay sip-notify

codec g711ulaw

no vad

!

!

sip-ua

!

!

!

gatekeeper

shutdown

!

!

telephony-service

sdspfarm conference mute-on 111 mute-off 222

sdspfarm units 5

sdspfarm transcode sessions 12

sdspfarm tag 1 confprof1

sdspfarm tag 2 transprof1

conference hardware

video

fxo hook-flash

max-ephones 58

max-dn 300

ip source-address 192.168.1.1 port 2000

service phone videoCapability 1

service dnis overlay

service dnis dir-lookup

cnf-file location flash:

cnf-file perphone

load 7937 apps37sccp.1-4-4-0.bin

load 7965 SCCP45.9-3-1SR2-1S.loads

load 6921 SCCP69xx.9-3-3-2

time-zone 31

voicemail 901

max-conferences 8 gain -6

call-forward pattern .T

call-forward system redirecting-expanded

moh music-on-hold.au

web admin system name admin password admin@giz

web admin customer name cust password cust@giz

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern 1..

transfer-pattern 2..

transfer-pattern 3..

secondary-dialtone 9

create cnf-files version-stamp Jan 01 2002 00:00:00

!

!

ephone-template  1

!

!

ephone-dn  2  dual-line

number 101

label Mrs. Antje Svihlik

description Sec to Country Director

name Antje Svihlik

call-forward all 901

huntstop channel

hold-alert 30 originator

!

!

ephone-dn  4  dual-line

number 111

label Jr. Pro Business Dev

description 111-Lulu Al-Khatib

name Lulu Al-Khatib

hold-alert 30 originator

!

!

ephone-dn  5  dual-line

number 112

label Mrs. Heba Hassan

description 112-Heba Hassan

name Heba Hassan

hold-alert 30 originator

!

!

ephone-dn  6  dual-line

number 113

label Mr. Qasem Al-Harbi

description 113-Qasem Al-Harbi

name Qasem Al-Harbi

hold-alert 30 originator

!

!

ephone-dn  7  dual-line

number 200

label Head of Administration

description 200-Sascha Wenzel

name Sascha Wenzel

hold-alert 30 originator

!

!

ephone-dn  8  dual-line

number 210

label Mr. Mohanan Oadath

description 210-Mohanan Oadath

name Mohanan Oadath

hold-alert 30 originator

!

!

ephone-dn  9  dual-line

number 211

label Mr. Bipin Murali

description 211-Bipin Murali

name Bipin Murali

hold-alert 30 originator

!

!

ephone-dn  10  dual-line

number 212

label Vandana Prakash

description 212-Vandana Prakash

name Vandana Prakash

hold-alert 30 originator

!

!

ephone-dn  11  dual-line

number 213

label Sapna Thekkethil

description 213-Sapna Thekkethil

name Sapna Thekkethil

hold-alert 30 originator

!

!

ephone-dn  13  dual-line

number 221

label Jr. HR Manager

description 221-Amr Kassem

name Amr Kassem

hold-alert 30 originator

!

!

ephone-dn  14  dual-line

number 222

label HR Assistant

description 222-Ahmed Samir

name Ahmed Samir

hold-alert 30 originator

!

!

ephone-dn  15

number 223

label Waseem Data Room

description 223-Waseem

name Waseem

call-forward busy 901

call-forward noan 901 timeout 5

!

!

ephone-dn  16  dual-line

number 230

label Proc & Subcon Manager

description 230-Hassan Alsalman

name Hassan Alsalman

hold-alert 30 originator

!

!

ephone-dn  17  dual-line

number 231

label Procurement Assistant

description 231-Fahad Al-Zanan

name Fahad Al-Zanan

hold-alert 30 originator

!

!

ephone-dn  18  dual-line

number 240

label Admin & Facility

description Admin & Facility Manager

name Admin & Facility

hold-alert 30 originator

!

!

ephone-dn  19  octo-line

number 241

label Mr. Makki Nuquod

description 241-Receptionist

name Makki Nuquod

hold-alert 30 originator

!

!

ephone-dn  20  dual-line

number 242

label Mr. Manoj Kumar

description 211-Manoj Kumar

name Manoj Kumar

hold-alert 30 originator

!

!

ephone-dn  21  dual-line

number 300

label Mr. Paul Dec

description 300-Paul Dec

name Paul Dec

hold-alert 30 originator

!

!

ephone-dn  22  dual-line

number 301

label name  Dr. Thomas Wanner

description 301-Thomas

name Thomas Wanner

call-forward all 493072614

hold-alert 30 originator

!

!

ephone-dn  23  dual-line

number 302

label Vanessa Gerlach

description PM3

name Vanessa Gerlach

hold-alert 30 originator

!

!

ephone-dn  24  dual-line

number 303

label PM4

description PM4

name PM4

hold-alert 30 originator

!

!

ephone-dn  25  dual-line

number 304

label PM5

description PM5

name PM5

hold-alert 30 originator

!

!

ephone-dn  26  dual-line

number A000

conference ad-hoc

preference 1

no huntstop

!

!

ephone-dn  27  dual-line

number A000

preference 2

no huntstop

!

!

ephone-dn  28  dual-line

number A000

preference 3

no huntstop

!

!

ephone-dn  30  dual-line

number 220

label HR&HM Manager

description 220-Tobias Gerlach

name Mr. Tobias Gerlach

hold-alert 30 originator

!

!

ephone-dn  31  octo-line

number 444

label Conference Room

description 444-Conference Room

name Conference Room

hold-alert 30 originator

!

!

ephone-dn  100

number 5...

description DN to transfer directly to VM

call-forward all 901

!

!

ephone  1

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.BBF9

max-calls-per-button 2

type 6921

button  1:21

!

!

!

ephone  2

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.A633

max-calls-per-button 2

type 6921

button  1:6

!

!

!

ephone  3

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.C32A

max-calls-per-button 2

type 6921

button  1:17

!

!

!

ephone  4

conference drop-mode creator

conference add-mode creator

conference admin

mac-address B4E9.B08C.0757

type 7965

keep-conference

button  1:2

!

!

!

ephone  5

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.BC00

max-calls-per-button 2

type 6921

keep-conference

button  1:23

!

!

!

ephone  6

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.C327

max-calls-per-button 2

type 6921

keep-conference

button  1:4

!

!

!

ephone  7

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.C32D

max-calls-per-button 2

type 6921

keep-conference

button  1:5

!

!

!

ephone  8

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.C384

max-calls-per-button 2

type 6921

keep-conference

button  1:22

!

!

!

ephone  9

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.BC12

max-calls-per-button 2

type 6921

keep-conference

button  1:13

!

!

!

ephone  10

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.BC0A

max-calls-per-button 2

type 6921

keep-conference

button  1:14

!

!

!

ephone  12

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.BBDF

max-calls-per-button 2

type 6921

keep-conference

button  1:9

!

!

!

ephone  13

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.B592

max-calls-per-button 2

type 6921

keep-conference

button  1:20

!

!

!

ephone  14

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.AF86

max-calls-per-button 2

type 6921

keep-conference

button  1:8

!

!

!

ephone  15

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.C1EA

max-calls-per-button 2

type 6921

keep-conference

button  1:10

!

!

!

ephone  16

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.B0DC

max-calls-per-button 2

type 6921

keep-conference

button  1:11

!

!

!

ephone  17

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.B1B4

max-calls-per-button 2

keep-conference

button  1:16

!

!

!

ephone  18

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.BBD6

max-calls-per-button 2

type 6921

keep-conference

button  1:30

!

!

!

ephone  19

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.AFD3

max-calls-per-button 2

type 6921

keep-conference

button  1:19

!

!

!

ephone  20

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.B0B5

max-calls-per-button 2

type 6921

keep-conference

button  1:7

!

!

!

ephone  21

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 30F7.0DAD.AF77

max-calls-per-button 2

username "waseem"

type 6921

keep-conference

button  1:15

!

!

!

ephone  22

conference drop-mode creator

conference add-mode creator

conference admin

mac-address 0004.F2F5.6912

type 7937

keep-conference

button  1:31

!

!

ephone-hunt 1 sequential

pilot 555

list 101, 111, 112

timeout 15, 15, 15

no-reg pilot

statistics collect

description Operator

!

!

!

!

line con 0

line aux 0

line 2

no activation-character

no exec

transport preferred none

transport input all

transport output pad telnet rlogin lapb-ta mop udptn v120 ssh

stopbits 1

line 131

no activation-character

no exec

transport preferred none

transport input all

transport output pad telnet rlogin lapb-ta mop udptn v120 ssh

stopbits 1

line vty 0 4

login local

transport input all

!

scheduler allocate 20000 1000

ntp server 192.168.100.1

ntp server 192.168.1.50

end

Here is CUE config

se-192-168-1-2# sh run

Generating configuration:

clock timezone Asia/Riyadh

hostname se-192-168-1-2

line console

  length 0

system language preferred "en_GB"

software download server url "ftp://127.0.0.1/ftp" credentials hidden "6u/dKTN/h                                                                                                                                                             sEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfG                                                                                                                                                             WTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

site name local

site-hostname 10.10.100.1

web credentials hidden "FMTJhCv8ZiubPYIMNk0k309OYQAQ7xteSd8ZZNgd+Y9J3xlk2B35j0n                                                                                                                                                             fGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

end site

license agent max-sessions 9

privilege ViewPrivateList create

privilege ManagePrompts create

privilege ViewHistoricalReports create

privilege vm-imap create

privilege ManagePublicList create

privilege broadcast create

privilege manage-users create

privilege manage-passwords create

privilege local-broadcast create

privilege ViewRealTimeReports create

groupname Broadcasters create

username voice create

username antje create

username cisco create

username waseem create

username admin create

privilege ViewPrivateList description "Privilege to view private list"

privilege ManagePrompts description "Privilege to create, modify, or delete syst                                                                                                                                                             em prompts"

privilege ViewHistoricalReports description "Privilege to view historical report                                                                                                                                                             s"

privilege vm-imap description "Privilege to manage personal voicemail via IMAP c                                                                                                                                                             lient"

privilege ManagePublicList description "Privilege to manage public lists"

privilege broadcast description "Privilege to send local or remote broadcast mes                                                                                                                                                             sages"

privilege manage-users description "Privilege to create, modify, and delete user                                                                                                                                                             s and groups"

privilege manage-passwords description "Privilege to reset user passwords"

privilege local-broadcast description "Privilege to send local broadcast message                                                                                                                                                             s"

privilege ViewRealTimeReports description "Privilege to view realtime reports"

privilege ViewPrivateList operation voicemail.lists.private.view

privilege ManagePrompts operation prompt.modify

privilege ManagePrompts operation system.debug

privilege ViewHistoricalReports operation report.historical.view

privilege vm-imap operation voicemail.imap.user

privilege ManagePublicList operation voicemail.lists.public

privilege ManagePublicList operation system.debug

privilege broadcast operation broadcast.remote

privilege broadcast operation broadcast.local

privilege broadcast operation system.debug

privilege manage-users operation user.pin

privilege manage-users operation user.mailbox

privilege manage-users operation user.password

privilege manage-users operation user.configuration

privilege manage-users operation user.notification

privilege manage-users operation system.debug

privilege manage-users operation group.configuration

privilege manage-users operation user.remote

privilege manage-passwords operation user.pin

privilege manage-passwords operation user.password

privilege manage-passwords operation system.debug

privilege local-broadcast operation broadcast.local

privilege local-broadcast operation system.debug

privilege ViewRealTimeReports operation report.realtime

groupname Administrators member voice

groupname Administrators member cisco

groupname Administrators member admin

groupname Broadcasters privilege broadcast

username antje phonenumber "101"

username waseem phonenumber "223"

username antje phonenumberE164 "5101"

restriction msg-notification create

restriction msg-notification min-digits 1

restriction msg-notification max-digits 30

restriction msg-notification dial-string preference 1 pattern * allowed

backup server url "ftp://127.0.0.1/ftp" credentials hidden "EWlTygcMhYmjazXhE/VNXHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

calendar biz-schedule systemschedule

open day 1 from 00:00 to 24:00

open day 2 from 00:00 to 24:00

open day 3 from 00:00 to 24:00

open day 4 from 00:00 to 24:00

open day 5 from 00:00 to 24:00

open day 6 from 00:00 to 24:00

open day 7 from 00:00 to 24:00

end schedule

ccn application aa aa

description "aa"

enabled

maxsessions 2

script "aa.aef"

parameter "dialByExtnAnytime" "false"

parameter "busOpenPrompt" "AABusinessOpen.wav"

parameter "dialByExtnAnytimeInputLength" "3"

parameter "operExtn" "555"

parameter "welcomePrompt" "AAWelcome.wav"

parameter "disconnectAfterMenu" "true"

parameter "dialByFirstName" "true"

parameter "busClosedPrompt" "AABusinessClosed.wav"

parameter "allowExternalTransfers" "true"

parameter "holidayPrompt" "AAHolidayPrompt.wav"

parameter "businessSchedule" "systemschedule"

parameter "MaxRetry" "3"

end application

ccn application autoattendant aa

description "autoattendant"

enabled

maxsessions 10

script "aa.aef"

parameter "dialByExtnAnytime" "true"

parameter "busOpenPrompt" "AABusinessOpen.wav"

parameter "dialByExtnAnytimeInputLength" "3"

parameter "operExtn" "555"

parameter "welcomePrompt" "AAWelcome.wav"

parameter "disconnectAfterMenu" "false"

parameter "dialByFirstName" "false"

parameter "busClosedPrompt" "AABusinessClosed.wav"

parameter "allowExternalTransfers" "true"

parameter "holidayPrompt" "AAHolidayPrompt.wav"

parameter "businessSchedule" "systemschedule"

parameter "MaxRetry" "3"

end application

ccn application ciscomwiapplication aa

description "ciscomwiapplication"

enabled

maxsessions 10

script "setmwi.aef"

parameter "CallControlGroupID" "0"

parameter "strMWI_OFF_DN" "8001"

parameter "strMWI_ON_DN" "8000"

end application

ccn application msgnotification aa

description "msgnotification"

enabled

maxsessions 10

script "msgnotify.aef"

parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"

parameter "DelayBeforeSendDTMF" "1"

end application

ccn application promptmgmt aa

description "promptmgmt"

enabled

maxsessions 1

script "promptmgmt.aef"

parameter "appManagementScript" ""

end application

ccn application voicemail aa

description "voicemail"

enabled

maxsessions 10

script "voicebrowser.aef"

parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"

parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"

end application

ccn engine

end engine

ccn reporting historical

database local

description "se-192-168-1-2"

end reporting

ccn subsystem email

end subsystem

ccn subsystem fax

end subsystem

ccn subsystem sip

gateway address "192.168.1.1"

mwi sip sub-notify

end subsystem

ccn trigger http urlname msgnotifytrg

application "msgnotification"

enabled

maxsessions 2

end trigger

ccn trigger http urlname mwiapp

application "ciscomwiapplication"

enabled

maxsessions 1

end trigger

ccn trigger sip phonenumber 901

application "voicemail"

enabled

locale "en_GB"

maxsessions 10

end trigger

ccn trigger sip phonenumber 905

application "promptmgmt"

enabled

locale "en_GB"

maxsessions 1

end trigger

service phone-authentication

end phone-authentication

service voiceview

enable

end voiceview

voicemail broadcast recording time 300

voicemail default messagesize 240

voicemail notification restriction msg-notification

voicemail operator telephone 902

banner login append "Unauthorized access to this device is forbidden and will be "

banner login append "prosecuted by law. By accessing this system, you agree that your "

banner login append "actions may be monitored if unauthorized usage is suspected"

end

THanks..

Hi Mate - Your call is matching dial-peers 101 and 102. You can verify by running debug voip dialpeer. Shutdown 101 and 102 and then try again it should match 901 dialpeer. Changing 101 and 102 destination pattern to more specific pattern would be the perm fix.

Terry

Sent from Cisco Technical Support iPad App

Hi Terry,

9T right? let me change some things...and will get back at you with the results

Yes - 9T will catch everything starting with 9

Sent from Cisco Technical Support iPhone App

HI Terry,

Managed to hit the VM prompt (thanks to you)...bu now i have an issue...now adding mailboxes via CLI:

I get this error:

se-192-168-1-2(config)# voice mailbox owner waseem

Out of memory: kill process 2402 (startup.sh) score 160571 or a child

Killed process 2403 (java)

Out of memory: kill process 2402 (startup.sh) score 139493 or a child

Killed process 2404 (logerr)

/bin/startup.sh: line 1:  2403 Killed                  /usr/wfavvid/run-wfengine.sh 2>&1

      2404                       | logerr ccn server output

MONITOR EXITING...

SAVE TRACE BUFFER

Jun 26 15:48:39 localhost err_handler:   CRASH appsServices startup startup.sh System has crashed. The trace buffer information is stored in the file "atrace_save.log". You can upload the file using "copy log" command

Out of memory: kill process 2399 (startup.sh) score 102579 or a child

Killed process 2400 (java)

Out of memory: kill process 3232 (postmaster) score 89685 or a child

Killed process 3232 (postmaster)

as reading some stuff over the forums..seems a corrupt CUE?

Hello bernsplagata ,

Would appreciate if you can share how did you ended up with your problem.

I am running into the same problem, during cue boot i get following error:

SAVE TRACE BUFFER
Dec 30 12:37:00 localhost err_handler:   CRASH appsServices startup startup.sh System has crashed. The trace buffer information is stored in the file "atrace_save.log". You can upload the file using "copy log" command
INIT: Sending processes the TERM signal

Terry Cheema
VIP Alumni
VIP Alumni

Hi Mate,

Not a problem. Your overlapping dial-peers were creating a loop. Loop control saved from CPU going high/crashing.

Regards to your memory issue, it appears to be a memory leak. Can you try reloading the CUE and the router itself?

Please do rate the helpful posts.

Terry

Sent from Cisco Technical Support iPhone App

HI Terry,

I will reload both CUE and router...and will get back to hoe things will turn out.  Thanks.

Hi Terry,

I have restarted both router and CUE but i get the same error message when im configuring the user mailbox:

se-192-168-1-2(config)# voice mailbox owner waseem

Out of memory: kill process 2413 (startup.sh) score 167031 or a child

Killed process 2414 (java)

Out of memory: kill process 2413 (startup.sh) score 139472 or a child

Killed process 2415 (logerr)

/bin/startup.sh: line 1:  2414 Killed                  /usr/wfavvid/run-wfengine                                                                                              .sh 2>&1

      2415                       | logerr ccn server output

MONITOR EXITING...

SAVE TRACE BUFFER

Jun 26 16:30:06 localhost err_handler:   CRASH appsServices startup startup.sh S                                                                                              ystem has crashed. The trace buffer information is stored in the file "atrace_sa                                                                                              ve.log". You can upload the file using "copy log" command

Out of memory: kill process 2410 (startup.sh) score 102155 or a child

Killed process 2411 (java)

Out of memory: kill process 3222 (postmaster) score 89792 or a child

Killed process 3222 (postmaster)

paolo bevilacqua
Hall of Fame
Hall of Fame

Update CUE software and check again.

Hi Paolo,

that could be tricky...but if its the only way then i canot escape that...i got this box preloaded...licenses were applied by them. anyways will check out your suggestion and will get back to you once done..thanks again...

Updating software does not invalidate licenses.

+5 Paolo. Bernsplagata let us know how you go.

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