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Possible Bug !? Incoming FXO Call Reboots all the phones !

Unanswered Question
Jun 28th, 2013
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System is simple enough.


3xSPA303G phones. 2xFXO trunk. 1xSIP trunk.


Nothing else !


Incoming call from FXO line goes to extension 101, she starts to talk  than after a few seconds, the voice goes away. When she hangs up, all the phones reboot. Reason of reboot shows "SIP triggered" on all phones. This happens all the time and everytime there is a call from FXO.


Also when there is an incoming call from the FXO line and is forwarded to again ext 101, but Extention 100 <grpick> the call, there is no problem !


Logs are attached.


This problem is killing us. Someone please help !



Anyone ?


Cisco ?

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wenyang Fri, 06/28/2013 - 07:53
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Hi Dogus,


 

Could you please contact the Small Business Support Center at the phone number listed (Please pick the appropriate phone number in your region) in the link attached? One of our engineers should be able to assist you with this issue.


http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html


Best regards,

Wendy Yang

dogusyalman Sat, 06/29/2013 - 05:24
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Hi Wenjin;


I have found the problem. I have removed the SIP Trunk and the issue is fixed.


But it is still not convinoent for us to not to be able to use a SIP Trunk in a VoIP System.


This is definetly a bug !


Please assist me on what to do next if you are willing to fix this bug.


I am ready to help.

wenyang Sun, 06/30/2013 - 17:21
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  • Bronze, 100 points or more

Hi Dogus,


Yes, we have an existing defect "CSCub21921    PB:S111 Restart Error" which is triggered by SIP trunk. Please contact our Small Business Support group to install the beta image which resolves the issue.


Best regards,

Wendy Yang

dogusyalman Mon, 07/01/2013 - 08:20
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Hi Wenjin;

Too much procedures to call and record a case etc..


Could you please send the beta image to my email or post it somewhere on the forum so I can download and test it right away ?

tech000019 Fri, 11/29/2013 - 14:03
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I am having exactly the same issue and would politely request access to this image also.

Thank you!


Sent from Cisco Technical Support iPhone App

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