Good afternoon everyone.
My previous discussion https://supportforums.cisco.com/message/3943395#3943395 has been resolved perfectly. (thank you to Anthony) I now have one more question about create Generated prompt.
When the system checks the customer's name, they just want to spell back first 3 letters of their name instead of whole name. For example, after a customer enter his/her ID number, database checks the associated customer name, then, spell out only first 3 letters of first and last name. If "Nancy Smith" is the customer's name, they just want to play back , "N-a-n" blank space "S-m-i".
Can you advise me how can I make that happen?
Thank you so much for your help as always