07-02-2013 02:34 PM - edited 03-14-2019 11:59 AM
This is still a source of confusion. exactly where can you set the time or number of rings per agent connect attempt, before the call is considered not answered, the agent made not ready and the call sent on to the next available agent?
Duh..
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07-07-2013 01:23 PM
The timeout parameter of the Select Resource (or Connect) step is the correct answer. For a change to take effect you must upload the AEF file to the Script Repository then refresh both the script and the application. If you are saving directly to the file system you are doing it wrong.
As for the Forward No Answer Timeout: it must be greater than the timeout value you specify. Other than that it has no bearing on an ACD call.
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07-02-2013 04:29 PM
It can be configured from "select resource" step in script used.
Check its properties and u will find timeout in seconds.
There might be a connect step inside select resource step in that scenario u will need to change the timeout on connect step.
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07-05-2013 12:33 PM
I change this setting but it just does not seems make a difference!
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07-05-2013 12:40 PM
check this :
Regards,
Chuck
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07-07-2013 01:23 PM
The timeout parameter of the Select Resource (or Connect) step is the correct answer. For a change to take effect you must upload the AEF file to the Script Repository then refresh both the script and the application. If you are saving directly to the file system you are doing it wrong.
As for the Forward No Answer Timeout: it must be greater than the timeout value you specify. Other than that it has no bearing on an ACD call.
Please remember to rate helpful responses and identify helpful or correct answers.
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