ARC Attendant Console, still dont have features of the old CUCM AC

aalejo · ‎07-05-2013

Being several years (5+) and the ARC OEM Attendant Console Solution still dont match several features on the old integrated AC like bulk speed dial import. Other features like speed dial search (not sort), multiples phone lines support, unrestrictive field search using any CUCMfield, etc etc not even in the map.

Anyones knows an alternative to this product?

Thanks

Alex

Jonathan Schulenberg · ‎07-06-2013

There are so many alternatives now that I've lost track. You can browse through the Solutions Catalog to find offerings. I had listed a few options in a previous thread. There is at least one other thread floating around the forums with more options but I can't find it at the moment.

Please remember to rate helpful responses and identify helpful or correct answers.

jamgale · ‎07-12-2013

Alex,

There are updates coming to the portfolio later this year.

If you are under NDA and would like to find out about the updates coming (which I promise are good), then feel free to reach out to the product managers:

Nihal Mirashi -nmirashi@cisco.com

Jeffrey Sandstrom -jsandstr@cisco.com

Jamie