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Contact Center Express - Maximum Queue time?

Unanswered Question
Jul 7th, 2013
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Hello guys,


i have a queue and when a customer is 45 seconds in this queue i want to forward the call to our voicemail system.


Is it possible to configure a maximum time for a call to be queued?


Best Regards

Daniel

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Chris Deren Sun, 07/07/2013 - 07:28
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    2017 IP Telephony, Contact Center, Unified Communications

The best way is to create a loopcounter and check its value, such as:


queue:

     if loopcounter == 1

          goto voicemail

     else

          queue logic where your MOH and announcement length equals 45 seconds

          increment loopcounter

          goto queue



HTH,


Chris

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