I am confused with a costumer request, they want their contact center (I suggested UCCX) to also call customers automatically and play some kind of greetings for example call a customer and say " Hello and happy new year, best regards Company X"
Is it possible? if so how?
Thank you all
Here is a link to the documentation talking about the Outbound option for IVR:
Since the Outbound option requires Premium licensing, that means you also have HTTP triggers. With an HTTP triggered application, you could run a script on a server/computer in your network, which reads in customer phone numbers and calls the HTTP trigger, passing the customer number, and let UCCX use the Place Call step to call them, play the message, then hang up.
Example HTTP call: http://uccx_server:9080/outbound?number=6125551212
In your script you would need to use the Get HTTP Contact Info, Place Call, Play Prompt, Terminate, and Send HTTP Response steps. Optionally, I would recommend you use the On Exception Goto step to catch premature disconnects, and just end the script.
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Yes, you would need the outbound license to do this, but you could create campaigns to call customers and play a greeting.