B-ACD in CME 9.0

c.holloway · ‎07-12-2013

Good afternoon. We're having an issue with a B-ACD for one of our clients. Almost everything works correctly except for any option that tries to send a caller to a voicemail destination which includes 3 parameters.

param queue-overflow-extension

param queue-exit-extension1

param voice-mail

When any of these options is triggered or chosen we get the system message

"We were unable to take your call at this time. Please try again at a later time. Thank you for calling". The caller then continues to hear hold music but the calls no longer hunt so while the caller thinks they are on hold, nothing is actually happening.

Where it appears to break down is at the leg of the call where it is transferring into voicemail. If I set these parameters to a DN that has a cfwdall on it, the message is played immediately. If it is set to a DN that is live and will ring, I get the message after the timeout period of rings has expired. My guess is that the B-ACD doesn't like something about how Exchange handles voicemail (all other VM features are working just fine though) as I've never tried to deploy a B-ACD in conjunction with Exchange.

Here are the pertinent bits of the configuration

application

service bacd flash:/bacd/app-b-acd-3.0.0.2.tcl

param aa-hunt2 2503 (these have the same settings as the one below so they are not included)

param number-of-hunt-grps 3

param queue-len 15

param aa-hunt3 2507

param aa-hunt1 2502 (these have the same settings as the one below so they are not included)

service Test flash:/bacd/app-b-acd-aa-3.0.0.2.tcl

param handoff-string Test

paramspace english index 0

paramspace english language en

param aa-pilot 3002

param queue-overflow-extension 2400

param second-greeting-time 60

param drop-through-prompt flash:/bacd/_bacd_allagentsbusy.au

param welcome-prompt flash:/bacd/_bacd_welcome.au

param queue-exit-option1 1

paramspace english location flash:/bacd/

param call-retry-timer 15

param max-time-call-retry 60

param voice-mail 2400

param service-name bacd

param queue-exit-extension1 2400

param number-of-hunt-grps 1

param drop-through-option 3

dial-peer voice 90 voip

service test

destination-pattern 3002

session target ipv4:10.10.0.254

incoming called-number 3002

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

dial-peer voice 2000 voip

description SIP Trunk to ASM-Exchange

translation-profile outgoing DirectToVM

destination-pattern 6...

session protocol sipv2

session target ipv4:10.10.0.8

session transport tcp

dtmf-relay rtp-nte

codec g711ulaw

no vad

paolo bevilacqua · ‎07-13-2013

Take "debug voice application script" and "debug ccsip message" with "term mon".

Daryl Chan · ‎06-17-2014

Did you find out what was the problem and the solution? Can you share what fixed this issue?

Thanks

c.holloway · ‎06-17-2014

Daryl,

I believe we fixed it but I no longer have access to that system (the client is now a former client) so I can't confirm. I'm sorry I can't be of help.

yahsiel2004 · ‎06-17-2014

Do you have a transcoder? Can you post your full config?

HTH Regards, Yosh

Daryl Chan · ‎06-17-2014

Here you go. Thanks for your help!

version 15.2
service timestamps debug datetime msec localtime show-timezone
service timestamps log datetime msec localtime show-timezone
service password-encryption
!
hostname Cust-WAN-01
!
boot-start-marker
boot-end-marker
!
!
card type t1 0 0
no logging console
!
clock timezone PST -8 0
clock summer-time PDT recurring
network-clock-participate wic 0
network-clock-select 1 T1 0/0/0
!
no ip source-route
ip cef
!
!
!
ip dhcp excluded-address 10.10.10.1
ip dhcp excluded-address 10.16.11.0 10.16.11.20
ip dhcp excluded-address 10.16.11.250 10.16.11.255
ip dhcp excluded-address 10.16.81.0 10.16.81.20
ip dhcp excluded-address 10.16.81.250 10.16.81.255
ip dhcp excluded-address 192.168.11.0 192.168.11.20
ip dhcp excluded-address 192.168.11.250 192.168.11.255
!
ip dhcp pool Data
dns-server 10.16.11.7 4.2.2.2 4.2.2.4
domain-name cust.local
default-router 10.16.11.1
option 150 ip 10.254.1.81
netbios-node-type h-node
lease 3
!
ip dhcp pool Voice
network 10.16.81.0 255.255.255.0
dns-server 10.16.11.7 4.2.2.2 4.2.2.4
domain-name cust.local
default-router 10.16.81.1
option 150 ip 10.254.1.81
lease 3
!
ip dhcp pool Guest-WiFi
network 192.168.11.0 255.255.255.0
dns-server 4.2.2.2 4.2.2.4
domain-name cust.com
default-router 192.168.11.1
lease 0 2
!
!
!
ip domain name cust.local
ip host 0.pool.ntp.org 88.198.230.201
ip host 1.pool.ntp.org 204.2.134.163
no ipv6 cef
!
multilink bundle-name authenticated
!
!
!
!
isdn switch-type primary-ni
!
!
voice-card 0
dspfarm
dsp services dspfarm
!
!
!
voice service voip
ip address trusted list
ipv4 10.16.0.0 255.255.0.0
ipv4 10.254.1.0 255.255.255.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
h323
h225 timeout setup 3
sip
registrar server expires max 240 min 60
g729 annexb-all
!
voice class codec 1
codec preference 1 g729r8
codec preference 2 g711ulaw
!
voice class codec 10
codec preference 1 g729r8
codec preference 2 g711ulaw
!
!
voice hunt-group 100 parallel
pilot 2959
!
!
!
!
voice translation-rule 10
rule 10 /^.*/ /2900/
!
voice translation-rule 20
rule 1 /^[2-9].*/ /91\0/
!
voice translation-rule 50
rule 10 /^.*/ /7145456777/
!
voice translation-rule 90
rule 1 /^9/ //
!
voice translation-rule 100
rule 1 /^\*$26..$$/ /\1/
rule 2 /^\*$30..$$/ /\1/
rule 3 /^\*$28..$$/ /\1/
rule 4 /^\*$168.$$/ /\1/
rule 7 /^56$..$$/ /26\1/
!
voice translation-rule 120
rule 5 /^825954$26..$$/ /\1/
rule 6 /^825415$168.$$/ /\1/
!
!
voice translation-profile CUE-Redirect-Called-Number
translate calling 120
translate redirect-called 100
!
voice translation-profile Calls-From-PSTN
translate calling 20
translate called 10
!
voice translation-profile To-PSTN
translate calling 50
translate called 90
!
!
!
!
application
service csq flash:app-b-acd-3.0.0.2.tcl
param aa-hunt1 5911
param number-of-hunt-grps 1
param queue-manager-debugs 1
param queue-len 20
!
service cust flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 0
param call-retry-timer 15
param voice-mail 7002
param max-time-call-retry 700
paramspace english language en
param service-name csq
param number-of-hunt-grps 1
param drop-through-option 1
param handoff-string cust
paramspace english location flash:
param max-time-vm-retry 2
param aa-pilot 2999
param queue-overflow-extension 7002
param second-greeting-time 30
param drop-through-prompt en_bacd_allagentsbusy.au
param queue-exit-option3 5
param queue-exit-extension3 7002

!
!
license udi pid CISCO2921/K9 sn FTXXXXXXXXXXX
hw-module pvdm 0/0
!
hw-module pvdm 0/1
!
hw-module sm 1
!
!
!
!
redundancy
!
!
!
!
!
controller T1 0/0/0
cablelength long 0db
pri-group timeslots 1-18,24
description TW Converged Service PRI
!
ip tcp path-mtu-discovery
ip ftp source-interface GigabitEthernet0/1.10
ip tftp source-interface GigabitEthernet0/1.200
!
class-map match-any CM-VoIP
match protocol rtp audio
class-map match-any CM-EF
match dscp ef
class-map match-any CM-AF31
match dscp af31
class-map match-any CM-AF21
match dscp af21
class-map match-any CM-BusApps
match access-group name acl-INTERSITE-TRAFFIC
class-map match-any CM-Signaling
match protocol skinny
!
policy-map PM-EGRESS-QUEUEING
class CM-EF
priority 1024
class CM-AF31
bandwidth remaining percent 5
class CM-AF21
bandwidth remaining percent 90
class class-default
bandwidth remaining percent 5
policy-map PM-MARKING
class CM-VoIP
set dscp ef
class CM-Signaling
set dscp af31
class CM-BusApps
set dscp af21
class class-default
set dscp default
policy-map PM-GUEST-WIFI-FROM-INTERNET
class class-default
police 2048000 conform-action transmit exceed-action drop violate-action drop
policy-map PM-GUEST-WIFI-TO-INTERNET
class class-default
police 2048000 conform-action transmit exceed-action drop violate-action drop
set dscp default
!
!
!
!
!
!
interface Loopback0
ip address 10.254.1.81 255.255.255.255
h323-gateway voip interface
h323-gateway voip h323-id 10.254.1.81
h323-gateway voip bind srcaddr 10.254.1.81
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
description To TW-Adtran
no ip address
duplex full
speed 100
service-policy output PM-EGRESS-QUEUEING
!
interface GigabitEthernet0/0.10
description MPLS Network
encapsulation dot1Q 10
ip address 10.16.252.253 255.255.255.252
no ip redirects
no ip proxy-arp
!
interface GigabitEthernet0/0.100
encapsulation dot1Q 100
ip address 100.254.254.97 255.255.255.252
ip access-group acl-OUTSIDE in
no ip redirects
no ip proxy-arp
ip nat outside
ip virtual-reassembly in
crypto map VPNCLIENT-MAP
!
interface GigabitEthernet0/1
no ip address
duplex auto
speed auto
!
interface GigabitEthernet0/1.10
description INSIDE
encapsulation dot1Q 10
ip address 10.16.11.1 255.255.255.0
no ip proxy-arp
ip nat inside
ip inspect INTERNET in
ip virtual-reassembly in
ip tcp adjust-mss 1400
service-policy input PM-MARKING
!
interface GigabitEthernet0/1.80
description VOICE
encapsulation dot1Q 80
ip address 10.16.81.1 255.255.255.0
no ip redirects
ip virtual-reassembly in
service-policy input PM-MARKING
!
interface GigabitEthernet0/1.200
description VPN-CLIENTS
encapsulation dot1Q 200
ip address 10.16.21.1 255.255.255.0
no ip redirects
no ip proxy-arp
ip virtual-reassembly in
!
interface GigabitEthernet0/1.666
description Guest-WiFi
encapsulation dot1Q 666
ip address 192.168.11.1 255.255.255.0
ip access-group acl_GUEST-WIFI in
no ip redirects
no ip proxy-arp
ip nat inside
ip inspect INTERNET in
ip virtual-reassembly in
service-policy input PM-GUEST-WIFI-TO-INTERNET
service-policy output PM-GUEST-WIFI-FROM-INTERNET
!
interface GigabitEthernet0/2
no ip address
shutdown
duplex auto
speed auto
!
interface Serial0/0/0:23
no ip address
encapsulation hdlc
isdn switch-type primary-ni
isdn incoming-voice voice
no cdp enable
!
interface SM1/0
ip unnumbered GigabitEthernet0/1.80
ip nat inside
ip inspect INTERNET in
ip virtual-reassembly in
service-module ip address 10.16.81.10 255.255.255.0
!Application: CUE Running on SM
service-module ip default-gateway 10.16.81.1
!
interface SM1/1
description Internal switch interface connected to Service Module
no ip address
!
interface Vlan1
no ip address
!
!
ip forward-protocol nd
!
ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
!
!
!
snmp-server community xxxxxxxxxxx RO 99
tftp-server flash:SCCP69xx.9-3-1-3.loads
tftp-server flash:apps42.9-3-1ES8.sbn
tftp-server flash:cnu42.9-3-1ES8.sbn
tftp-server flash:cvm42sccp.9-3-1ES8.sbn
tftp-server flash:dsp42.9-3-1ES8.sbn
tftp-server flash:jar42sccp.9-3-1ES8.sbn
tftp-server flash:SCCP42.9-3-1SR1-1S.loads
tftp-server flash:term42.default.loads
tftp-server flash:term62.default.loads
tftp-server flash:BOOT894x.0-0-0-9.bin.sgn
tftp-server flash:SCCP894x.9-2-2-0.bin1.sgn
tftp-server flash:SCCP894x.9-2-2-0.bin2.sgn
tftp-server flash:SCCP894x.9-2-2-0.bin3.sgn
tftp-server flash:SCCP894x.9-2-2-0.bin4.sgn
tftp-server flash:SCCP894x.9-2-2-0.bin5.sgn
tftp-server flash:SCCP894x.9-2-2-0.bin6.sgn
tftp-server flash:SCCP894x.9-2-2-0.bin7.sgn
tftp-server flash:SCCP894x.9-2-2-0.bin8.sgn
tftp-server flash:SCCP894x.9-2-2-0.loads
tftp-server flash:DSP69xx.0-0-0-11-124120.zz.sgn
tftp-server flash:SCCP69xx.9-3-1-3.zz.sgn
tftp-server flash:Analog1.raw
tftp-server flash:Analog2.raw
tftp-server flash:AreYouThere.raw
tftp-server flash:AreYouThereF.raw
tftp-server flash:Bass.raw
tftp-server flash:CallBack.raw
tftp-server flash:Chime.raw
tftp-server flash:Classic1.raw
tftp-server flash:Classic2.raw
tftp-server flash:ClockShop.raw
tftp-server flash:DistinctiveRingList.xml
tftp-server flash:Drums1.raw
tftp-server flash:Drums2.raw
tftp-server flash:FilmScore.raw
tftp-server flash:HarpSynth.raw
tftp-server flash:Jamaica.raw
tftp-server flash:KotoEffect.raw
tftp-server flash:MusicBox.raw
tftp-server flash:Piano1.raw
tftp-server flash:Piano2.raw
tftp-server flash:Pop.raw
tftp-server flash:Pulse1.raw
tftp-server flash:Ring1.raw
tftp-server flash:Ring2.raw
tftp-server flash:Ring3.raw
tftp-server flash:Ring4.raw
tftp-server flash:Ring5.raw
tftp-server flash:Ring6.raw
tftp-server flash:Ring7.raw
tftp-server flash:RingList.xml
tftp-server flash:Sax1.raw
tftp-server flash:Sax2.raw
tftp-server flash:Vibe.raw
tftp-server flash:SCCP69xx.9-4-1-3.loads
tftp-server flash:BOOT69xx.0-0-0-14.zz.sgn
tftp-server flash:DSP69xx.12-4-122-02-121029.zz.sgn
tftp-server flash:SCCP69xx.9-4-1-3.zz.sgn
!
!
!
control-plane
!
!
voice-port 0/0/0:23
bearer-cap Speech
!
!
!
!
!
!
mgcp profile default
!
sccp local Loopback0
sccp ccm 10.254.1.81 identifier 1 version 7.0
sccp
!
sccp ccm group 1
associate ccm 1 priority 1
associate profile 2 register mtp001818b9d052
associate profile 1 register mtp001818b9d051
!
dspfarm profile 1 transcode
codec g729r8
codec g711ulaw
maximum sessions 15
associate application SCCP
!
dspfarm profile 2 conference
codec g729r8
codec g711ulaw
maximum sessions 4
associate application SCCP
!
dial-peer voice 8000 pots
description Terminate Inbound Calls From PSTN
translation-profile incoming Calls-From-PSTN
incoming called-number .
direct-inward-dial
port 0/0/0:23
!
dial-peer voice 9000 pots
description International Calls
translation-profile outgoing To-PSTN
preference 1
destination-pattern 9011T
port 0/0/0:23
!
dial-peer voice 9100 pots
description LD:
translation-profile outgoing To-PSTN
preference 1
destination-pattern 91..........
port 0/0/0:23
forward-digits 11
!
dial-peer voice 7000 voip
description Unity Express vM Pilot Number
translation-profile outgoing CUE-Redirect-Called-Number
destination-pattern 7000
b2bua
session protocol sipv2
session target ipv4:10.16.81.10
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 8100 voip
description Indio CME
destination-pattern 3...
session target ipv4:10.254.1.82
voice-class codec 10
dtmf-relay h245-alphanumeric
no vad
!
dial-peer voice 2000 voip
description FOR CUST-SVC QUEUE
service cust
destination-pattern 2999
session target ipv4:10.254.1.81
incoming called-number 2999
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 2100 pots
description FOR CUST-SVC QUEUE
service cust
incoming called-number 2999
direct-inward-dial
port 0/0/0:23
!
dial-peer voice 1000 voip
description FOR INCOMING NETWORK CALLS
incoming called-number .
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 7001 voip
description Unity Express AA Pilot Number
destination-pattern 70[01].
session protocol sipv2
session target ipv4:10.16.81.10
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 7002 voip
description Unity Express GDM VM Number
destination-pattern 289[89]
session protocol sipv2
session target ipv4:10.16.81.10
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 9911 pots
description 911:
translation-profile outgoing To-PSTN
preference 1
destination-pattern 9911
port 0/0/0:23
forward-digits 3
!
dial-peer voice 9411 pots
description 411 and 611:
translation-profile outgoing To-PSTN
preference 1
destination-pattern 9[46]11
port 0/0/0:23
forward-digits 3
!
!
presence
presence call-list
max-subscription 120
!
sip-ua
presence enable
!
!
!
telephony-service
sdspfarm units 2
sdspfarm transcode sessions 8
sdspfarm tag 1 mtp001818b9d051
sdspfarm tag 2 mtp001818b9d052
no auto-reg-ephone
max-ephones 60
max-dn 200
ip source-address 10.254.1.81 port 2000
calling-number initiator
service phone videoCapability 1
service phone webAccess 0
service directed-pickup gpickup
timeouts interdigit 5
timeouts ringing 90
timeouts night-service-bell 10
timeouts transfer-recall 60
system message cust Party Rental
url services http://10.16.81.10/voiceview/common/login.do
url authentication http://10.254.1.81/CCMCIP/authenticate.asp
cnf-file location flash:
cnf-file perphone
user-locale US load CME-locale-en_US-English-8.8.2.5.tar
load 7942 SCCP42.9-3-1SR1-1S.loads
load 6921 SCCP69xx.9-4-1-3.loads
load 8945 SCCP894x.9-2-2-0.loads
time-zone 5
dialplan-pattern 1 714415168. extension-length 4 extension-pattern 168.
dialplan-pattern 2 71495426.. extension-length 4 extension-pattern 26..
voicemail 7000
mwi relay
max-conferences 8 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
hunt-group report url prefix ftp://10.16.11.11/hunt-stats
hunt-group report url suffix 0 to 200
hunt-group report every 24 hours
hunt-group logout HLog
moh "flash:/prompts/en_bacd_music_on_hold.au"
multicast moh 239.0.1.90 port 8000 route 10.254.1.81 10.16.81.1 10.16.11.1
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern 9.T
transfer-pattern 2...
transfer-pattern 3...
transfer-pattern 7...
transfer-pattern 91..........
secondary-dialtone 9
night-service code *999
night-service day Sun 12:00 09:00
night-service day Mon 17:00 09:00
night-service day Tue 17:00 09:00
night-service day Wed 17:00 09:00
night-service day Thu 17:00 09:00
night-service day Fri 17:00 09:00
night-service day Sat 16:30 12:00
create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-dn-template 1
description FOR 7942 w/ Huntstop Channel
call-forward busy 7000
call-forward noan 7000 timeout 20
allow watch
huntstop channel
!
!
ephone-dn-template 2
description FOR 6921
call-forward busy 7000
call-forward noan 7000 timeout 20
allow watch
!
!
ephone-dn-template 3
description FOR 7942 w/o Huntstop Channel
call-forward busy 7000
call-forward noan 7000 timeout 20
allow watch
!
!
ephone-dn-template 4
description FOR 6921 w/ Huntstop
call-forward busy 7000
call-forward noan 7000 timeout 20
allow watch
!
!
ephone-dn-template 10
description FOR Huntgroup 7942 w/ Huntstop Channel
call-forward noan 7000 timeout 20
allow watch
huntstop channel
!
!
ephone-template 1
service phone daysDisplayNotActive 1,7
service phone displayOnTime 7:30
service phone displayOnDuration 10:00
service phone displayIdleTimeout 1:00
softkeys hold Resume Newcall Join Select
softkeys idle Redial Newcall HLog Cfwdall Dnd
softkeys seized Endcall Redial Cfwdall HLog
softkeys alerting Endcall
softkeys connected Hold Endcall Trnsfer TrnsfVM Confrn Park Join Select
softkeys ringing Answer
!
!
ephone-dn 1 dual-line
number 1685
pickup-group 10
label 1685
description 7144151685
name Receptionist
ephone-dn-template 3
!
!
ephone-dn 2 dual-line
number 1686
pickup-call any-group
pickup-group 10
label 1686
description 7144151685
name Receptionist
ephone-dn-template 3
!
!
ephone-dn 3 dual-line
number 1685
pickup-group 10
label 1685
description 7144151685
name Receptionist
preference 2
ephone-dn-template 3
!
!
ephone-dn 11 dual-line
number 2624
label D. Tran - 2624
description 714.954.2624
name D. Tran
call-forward busy 5624
ephone-dn-template 10
!
!
ephone-dn 12 dual-line
number 2611
label Chris - 2611
description 714.954.2611
name Chris
call-forward busy 5611
ephone-dn-template 10
!
!
ephone-dn 13 dual-line
number 2651
label Carole-Sue - 2651
description 714.954.2651
name Carole-Sue
ephone-dn-template 3
!
!
ephone-dn 14 dual-line
number 2622
label Kara - 2622
description 714.954.2622
name Kara
call-forward busy 5622
ephone-dn-template 10
!
!
ephone-dn 15 dual-line
number 2612
label Trista - 2612
description 714.954.2612
name Trista
call-forward busy 5612
ephone-dn-template 10
!
!
ephone-dn 16 dual-line
number 2652
label Randy - 2652
description 714.954.2652
name Randy Berg
ephone-dn-template 3
!
!
ephone-dn 17 dual-line
number 2614
label Pablo Jr - 2614
description 714.954.2614
name Pablo Jr
call-forward busy 5614
ephone-dn-template 10
!
!
ephone-dn 18 dual-line
number 2626
label Gillian - 2626
description 714.954.2626
name Gillian
call-forward busy 5626
ephone-dn-template 10
!
!
ephone-dn 19 dual-line
number 2625
label Elaine - 2625
description 714.954.2625
name Elaine
call-forward busy 5625
ephone-dn-template 10
!
!
ephone-dn 31 dual-line
number 2621
label Perrin - 2621
description 714.954.2621
name Perrin
call-forward busy 5621
ephone-dn-template 10
!
!
ephone-dn 32
number 2635
label Corie - 2635
description 714.954.2635
name Corie
ephone-dn-template 2
!
!
ephone-dn 33
number 2654
label Monica - 2654
description 714.954.2654
name Monica
ephone-dn-template 2
!
!
ephone-dn 34 dual-line
number 2636
label Heather - 2636
description 714.954.2636
name Heather
call-forward busy 5634
ephone-dn-template 10
!
!
ephone-dn 35
number 2637
label Stacy - 2637
description 714.954.2637
name Stacy
ephone-dn-template 2
!
!
ephone-dn 36
number 2655
label Scott - 2655
description 714.954.2655
name Scott
call-forward all 919499405863
ephone-dn-template 2
!
!
ephone-dn 37 dual-line
number 2632
label Danny - 2632
description 714.954.2632
name Danny
call-forward busy 5632
ephone-dn-template 10
!
!
ephone-dn 38
number 2656
label Enrique - 2656
description 714.954.2656
name Enrique
ephone-dn-template 2
!
!
ephone-dn 39
number 2634
label Nancy - 2634
description 714.954.2634
name Nancy
allow watch
call-forward all 2621
call-forward busy 2621
call-forward noan 2621 timeout 20
!
!
ephone-dn 40
number 2638
label Megan - 2638
description 714.954.2638
name Megan
ephone-dn-template 2
!
!
ephone-dn 41
number 2657
label Armando - 2657
description 714.954.2657
name Armando
call-forward all 917144122313
ephone-dn-template 2
!
!
ephone-dn 42 dual-line
number 2633
label Roberta - 2633
description 714.954.2633
name Roberta
call-forward all 2621
call-forward busy 5633
ephone-dn-template 10
!
!
ephone-dn 43
number 2631
label Diane - 2631
description 714.954.2631
name Diane
ephone-dn-template 2
!
!
ephone-dn 44
number 2658
label Rubi - 2658
description 714.954.2658
name Rubi
ephone-dn-template 2
!
!
ephone-dn 45
number 2659
label Patty - 2659
description 714.954.2659
name Patty
ephone-dn-template 2
!
!
ephone-dn 46 dual-line
number 2653
label Valdur - 2653
description 714.954.2653
name Valdur
ephone-dn-template 3
!
!
ephone-dn 47
number 2645
label Spare - 2645
description 714.954.2645
name Spare
ephone-dn-template 2
!
!
ephone-dn 48
number 2646
label Spare - 2646
description 714.954.2646
name Spare
ephone-dn-template 2
!
!
ephone-dn 49
number 2647
label Spare - 2647
description 714.954.2647
name Spare
ephone-dn-template 2
!
!
ephone-dn 50
number 2648
label Spare - 2648
description 714.954.2648
name Spare
ephone-dn-template 2
!
!
ephone-dn 51
number 2660
label Maria - 2660
description 714.954.2660
name Maria
ephone-dn-template 2
!
!
ephone-dn 52
number 2649
label Spare - 2649
description 714.954.2649
name Spare
ephone-dn-template 2
!
!
ephone-dn 53 dual-line
number 2623
label Lindsey - 2623
description 714.954.2623
name Lindsey
call-forward busy 5623
ephone-dn-template 10
!
!
ephone-dn 54
number 2613
label Customer Service - 2613
description 714.954.2613
name Customer Service
call-forward busy 5613
ephone-dn-template 10
!
!
ephone-dn 55
number 2661
label Eddie - 2661
description 714.954.2661
name Eddie
call-forward all 917147957939
ephone-dn-template 2
!
!
ephone-dn 56 dual-line
number 2650
label Conf Rm 2650
description 714.954.2650
name Conference Room
ephone-dn-template 2
!
!
ephone-dn 57
number 2639
label Jason 2639
description 714.954.2639
name Jason
ephone-dn-template 2
!
!
ephone-dn 58
number 2662
label Lou - 2662
description 714.954.2662
name Lou
preference 1
ephone-dn-template 2
!
!
ephone-dn 59
number 2663
label Showroom - 2663
description 714.954.2663
name Showroom
preference 1
ephone-dn-template 2
!
!
ephone-dn 60
number 2664
label Abe - 2664
description 714.954.2664
name Abe
ephone-dn-template 2
!
!
ephone-dn 63
number 2665
label Jose - 2665
description 714.954.2665
name Jose
ephone-dn-template 2
!
!
ephone-dn 64
number 2666
label Dan - 2666
description 714.954.2666
name Dan
ephone-dn-template 2
!
!
ephone-dn 65 octo-line
number 2671
label Driver - 2671
description 714.954.2671
name Announcement-Drivers
call-forward busy 7000
call-forward noan 7000 timeout 5
!
!
ephone-dn 66 octo-line
number 2672
label Helper - 2672
description 714.954.2672
name Announcement-Helpers
call-forward busy 7000
call-forward noan 7000 timeout 5
!
!
ephone-dn 67 octo-line
number 2673
label Warehouse - 2673
description 714.954.2673
name Announcement-Warehouse
call-forward busy 7000
call-forward noan 7000 timeout 5
!
!
ephone-dn 68 octo-line
number 5658
label Back Line - 5658
description 714.545.6777
name Back Line
!
!
ephone-dn 69 octo-line
number 5659
label Back Line - 5659
description 714.545.6777
name Back Line
!
!
ephone-dn 71 dual-line
number 5611
label Cust-Srv Chris
description Cust-Service Chris
name Cust-Srv Chris
huntstop channel
night-service bell
!
!
ephone-dn 72 dual-line
number 5612
label Cust-Srv Trista
description Cust-Service Trista
name Cust-Srv Trista
huntstop channel
night-service bell
!
!
ephone-dn 73 dual-line
number 5613
label Cust-Srv TBD
description Cust-Service TBD
name Cust-Srv TBD
huntstop channel
night-service bell
!
!
ephone-dn 74 dual-line
number 5614
label Cust-Srv Pablo
description Cust-Service Pablo
name Cust-Srv Pablo
huntstop channel
night-service bell
!
!
ephone-dn 75 dual-line
number 5621
label Sales Assistant Perrin
description Sales Assist Perrin
name Sales Assistant Perrin
huntstop channel
night-service bell
!
!
ephone-dn 76 dual-line
number 5622
label Sales Assistant Kara
description Sales Assist Kara
name Sales Assistant Kara
huntstop channel
night-service bell
!
!
ephone-dn 77 dual-line
number 5623
label Sales Assistant Lindsey
description Sales Assist Lindsey
name Sales Assistant Lindsey
huntstop channel
night-service bell
!
!
ephone-dn 78 dual-line
number 5624
label Sales Assistant D.Tran
description Sales Assist D.Tran
name Sales Assistant D.Tran
huntstop channel
night-service bell
!
!
ephone-dn 79 dual-line
number 5625
label Sales Assistant Elaine
description Sales Assist Elaine
name Sales Assistant Elaine
huntstop channel
night-service bell
!
!
ephone-dn 80 dual-line
number 5626
label Sales Assistant Gillian
description Sales Assist Gillian
name Sales Assistant Gillian
huntstop channel
night-service bell
!
!
ephone-dn 81
number 5631
label Sales Diane
description Sales Diane
name Sales Diane
night-service bell
!
!
ephone-dn 82 dual-line
number 5632
label Sales Danny
description Sales Danny
name Sales Danny
huntstop channel
night-service bell
!
!
ephone-dn 83 dual-line
number 5633
label Sales Roberta
description Sales Roberta
name Sales Roberta
huntstop channel
night-service bell
!
!
ephone-dn 84
number 5634
label Sales Nancy
description Sales Nancy
name Sales Nancy
night-service bell
!
!
ephone-dn 85
number 5635
label Sales Corie
description Sales Corie
name Sales Corie
night-service bell
!
!
ephone-dn 86 dual-line
number 5636
label Sales Heather
description Sales Heather
name Sales Heather
huntstop channel
night-service bell
!
!
ephone-dn 87
number 5637
label Sales Stacy
description Sales Stacy
name Sales Stacy
night-service bell
!
!
ephone-dn 88
number 5638
label Sales Megan
description Sales Megan
name Sales Megan
night-service bell
!
!
ephone-dn 91
number 5641
call-forward busy 5642
call-forward noan 7000 timeout 10
!
!
ephone-dn 92
number 5642
!
!
ephone-dn 93 dual-line
number 5643
call-forward noan 7000 timeout 10
huntstop channel
!
!
ephone-dn 94 dual-line
number 5644
call-forward busy 5643
huntstop channel
!
!
ephone-dn 101
number 8000....
mwi on
!
!
ephone-dn 102
number 8001....
mwi off
!
!
ephone-dn 111 dual-line
number 5624
label D. Tran - 2624
description 714.954.2624
name D. Tran
ephone-dn-template 1
!
!
ephone-dn 112 dual-line
number 5611
label Chris - 2611
description 714.954.2611
name Chris
ephone-dn-template 1
!
!
ephone-dn 114 dual-line
number 5622
label Kara - 2622
description 714.954.2622
name Kara
ephone-dn-template 1
!
!
ephone-dn 115 dual-line
number 5612
label Trista - 2612
description 714.954.2612
name Trista
ephone-dn-template 1
!
!
ephone-dn 117 dual-line
number 5614
label Pablo Jr - 2614
description 714.954.2614
name Pablo Jr
ephone-dn-template 1
!
!
ephone-dn 118 dual-line
number 5626
label Gillian - 2626
description 714.954.2626
name Gillian
ephone-dn-template 1
!
!
ephone-dn 119 dual-line
number 5625
label Elaine - 2625
description 714.954.2625
name Elaine
ephone-dn-template 1
!
!
ephone-dn 131 dual-line
number 5621
label Perrin - 2621
description 714.954.2621
name Perrin
ephone-dn-template 1
!
!
ephone-dn 132
number 5635
label Corie - 2635
description 714.954.2635
name Corie
preference 1
ephone-dn-template 2
!
!
ephone-dn 133
number 2654
label Monica - 2654
description 714.954.2654
name Monica
preference 1
ephone-dn-template 2
!
!
ephone-dn 134 dual-line
number 5636
label Heather - 2636
description 714.954.2636
name Heather
ephone-dn-template 1
!
!
ephone-dn 135
number 5637
label Stacy - 2637
description 714.954.2637
name Stacy
preference 1
ephone-dn-template 2
!
!
ephone-dn 136
number 2655
label Scott - 2655
description 714.954.2655
name Scott
preference 1
ephone-dn-template 2
!
!
ephone-dn 137 dual-line
number 5632
label Danny - 2632
description 714.954.2632
name Danny
ephone-dn-template 1
!
!
ephone-dn 138
number 2656
label Enrique - 2656
description 714.954.2656
name Enrique
preference 1
ephone-dn-template 2
!
!
ephone-dn 139
number 5634
label Nancy - 2634
description 714.954.2634
name Nancy
preference 1
allow watch
call-forward busy 2621
call-forward noan 2621 timeout 20
!
!
ephone-dn 140
number 5638
label Megan - 2638
description 714.954.2638
name Megan
preference 1
ephone-dn-template 2
!
!
ephone-dn 141
number 2657
label Armando - 2657
description 714.954.2657
name Armando
preference 1
ephone-dn-template 2
!
!
ephone-dn 142 dual-line
number 5633
label Roberta - 2633
description 714.954.2633
name Roberta
call-forward all 2621
ephone-dn-template 1
!
!
ephone-dn 143
number 5631
label Diane - 2631
description 714.954.2631
name Diane
preference 1
ephone-dn-template 2
!
!
ephone-dn 144
number 2658
label Rubi - 2658
description 714.954.2658
name Rubi
preference 1
ephone-dn-template 2
!
!
ephone-dn 145
number 2659
label Patty - 2659
description 714.954.2659
name Patty
preference 1
ephone-dn-template 2
!
!
ephone-dn 152
number 2660
label Maria - 2660
description 714.954.2660
name Maria
ephone-dn-template 2
!
!
ephone-dn 153 dual-line
number 5623
label Lindsey - 2623
description 714.954.2623
name Lindsey
ephone-dn-template 1
!
!
ephone-dn 154
number 5613
label Customer Service - 2613
description 714.954.2613
name Customer Service
ephone-dn-template 1
!
!
ephone-dn 157
number 2639
label Jason 2639
description 714.954.2639
name Jason
preference 1
ephone-dn-template 2
!
!
ephone-dn 158
number 2662
label Lou - 2662
description 714.954.2662
name Lou
preference 1
ephone-dn-template 2
!
!
ephone-dn 159
number 2663
label Showroom - 2663
description 714.954.2663
name Showroom
preference 1
ephone-dn-template 2
!
!
ephone-dn 160
number 2664
label Abe - 2664
description 714.954.2664
name Abe
ephone-dn-template 2
!
!
ephone-dn 163
number 2665
label Jose - 2665
description 714.954.2665
name Jose
preference 1
ephone-dn-template 2
!
!
ephone-dn 164
number 2666
label Dan - 2666
description Dan - 714.954.2664
name Dan
preference 1
ephone-dn-template 2
!
!
ephone-dn 170
number 2000
park-slot timeout 180 limit 20 recall retry 30 limit 5
name Park 2000
!
!
ephone-dn 171
number 2001
park-slot timeout 180 limit 20 recall retry 30 limit 5
name Park 2001
!
!
ephone-dn 172
number 2002
park-slot timeout 180 limit 20 recall retry 30 limit 5
name Park 2002
!
!
ephone-dn 173
number 2003
park-slot timeout 180 limit 20 recall retry 30 limit 5
name Park 2003
!
!
ephone-dn 174
number 2004
park-slot timeout 180 limit 20 recall retry 30 limit 5
name Park 2004
!
!
ephone-dn 175
number 2005
park-slot timeout 180 limit 20 recall retry 30 limit 5
name Park 2005
!
!
ephone-dn 176
number 2006
park-slot timeout 180 limit 20 recall retry 30 limit 5
name Park 2006
!
!
ephone-dn 194
number *168.
description Direct Transfer To Voicemail
call-forward all 7000
!
!
ephone-dn 195
number *30..
description Direct Transfer To Voicemail
call-forward all 7000
!
!
ephone-dn 196
number *26..
description Direct Transfer To Voicemail
call-forward all 7000
!
!
ephone-dn 197
number *28..
description Direct Transfer To Voicemail
call-forward all 7000
!
!
ephone-dn 198
number 2900
label Cust Service Anchor Pt.
description Night Service for Cust-Serv Hunt Grp
call-forward all 2911
call-forward night-service 7001
night-service bell
!
!
ephone-dn 199
number 100
description Paging All
name Paging
paging ip 239.0.1.20 port 2000
paging group 199,200
!
!
ephone-dn 200
number 101
description Paging Dispatch
name Paging-Dispatch
paging ip 239.0.1.21 port 2001
!
!
ephone 11
device-security-mode none
description Sale Assistance: D.Tran
mac-address C025.5C42.96F5
ephone-template 1
paging-dn 199
type 7942
button 1c11,111
night-service bell
!
!
!
ephone 12
device-security-mode none
description Cust-Srv: Chris - 2611
mac-address C025.5C42.A4F1
ephone-template 1
paging-dn 199
type 7942
button 1c12,112
night-service bell
!
!
!
ephone 13
device-security-mode none
mac-address C025.5C43.5666
ephone-template 1
paging-dn 199
type 7942
button 1:13
night-service bell
!
!
!
ephone 14
device-security-mode none
description Sales Assistance: Kara - 2622
mac-address C025.5C42.A73B
ephone-template 1
paging-dn 199
type 7942
button 1c14,114
night-service bell
!
!
!
ephone 15
device-security-mode none
description Cust-Srv: Trista - 2612
mac-address C025.5C43.5716
ephone-template 1
paging-dn 199
type 7942
button 1c15,115
night-service bell
!
!
!
ephone 16
device-security-mode none
mac-address C025.5C43.5357
ephone-template 1
paging-dn 199
type 7942
button 1:16
night-service bell
!
!
!
ephone 17
device-security-mode none
description Cust-Srv: Pablo - 2614
mac-address C025.5C43.5358
ephone-template 1
paging-dn 199
type 7942
button 1c17,117
night-service bell
!
!
!
ephone 18
device-security-mode none
description Sales Assistance: Gillian - 2626
mac-address C025.5C43.54AB
ephone-template 1
paging-dn 199
type 7942
button 1c18,118
night-service bell
!
!
!
ephone 19
device-security-mode none
description Sales Assistance: Elaine - 2625
mac-address C025.5C43.52D7
ephone-template 1
paging-dn 199
type 7942
button 1c19,119
night-service bell
!
!
!
ephone 21
device-security-mode none
description Spare: Spare - 2645
mac-address 5017.FF77.48B6
ephone-template 1
paging-dn 199
type 6921
button 1:47
night-service bell
!
!
!
ephone 22
device-security-mode none
description Spare: Spare - 2646
mac-address 5017.FF77.4908
ephone-template 1
paging-dn 199
type 6921
button 1:48
night-service bell
!
!
!
ephone 23
device-security-mode none
description Spare: Spare - 2647
mac-address 5017.FF77.48D0
ephone-template 1
paging-dn 199
type 6921
button 1:49
night-service bell
!
!
!
ephone 24
device-security-mode none
description Spare: Spare - 2648
mac-address 5017.FF77.4901
ephone-template 1
paging-dn 199
type 6921
button 1:50
night-service bell
!
!
!
ephone 25
device-security-mode none
description Spare: Spare - 2649
mac-address 5017.FF77.48A4
ephone-template 1
paging-dn 199
type 6921
button 1:52
night-service bell
!
!
!
ephone 31
device-security-mode none
description HR: Maria - 2660
mac-address 5017.FF77.2C20
ephone-template 1
presence call-list
paging-dn 199
type 6921
button 1:51 2:152
night-service bell
!
!
!
ephone 32
device-security-mode none
description Sale: Corie - 2635
mac-address 5017.FF77.48E5
ephone-template 1
paging-dn 199
type 6921
button 1:32 2:132
night-service bell
!
!
!
ephone 33
device-security-mode none
description Monica - 2654
mac-address 5017.FF77.48F6
ephone-template 1
paging-dn 199
type 6921
button 1:33 2:133
night-service bell
!
!
!
ephone 34
device-security-mode none
description Spare - 26XX
mac-address 5017.FF77.2C91
ephone-template 1
paging-dn 199
type 6921
night-service bell
!
!
!
ephone 35
device-security-mode none
description Sale: Stacy - 2637
mac-address 5017.FF77.48F1
ephone-template 1
paging-dn 199
type 6921
button 1:35 2:135
night-service bell
!
!
!
ephone 36
device-security-mode none
description Scott - 2655
mac-address 5017.FF77.491F
ephone-template 1
paging-dn 199
type 6921
button 1:36 2:136
night-service bell
!
!
!
ephone 37
device-security-mode none
description Dispatch: Abe - 2664
mac-address 5017.FF77.3F3A
ephone-template 1
paging-dn 200
type 6921
button 1:60 2:160
night-service bell
!
!
!
ephone 38
device-security-mode none
description Enrique - 2656
mac-address 5017.FF77.3EC5
ephone-template 1
paging-dn 199
type 6921
button 1:38 2:138
night-service bell
!
!
!
ephone 39
device-security-mode none
description Sale: Nancy - 2634
mac-address 5017.FF77.4884
ephone-template 1
paging-dn 199
type 6921
button 1:39 2:139
night-service bell
!
!
!
ephone 40
device-security-mode none
description Sale: Megan 2638
mac-address 5017.FF77.3E8C
ephone-template 1
paging-dn 199
type 6921
button 1:40 2:140
night-service bell
!
!
!
ephone 41
device-security-mode none
description Armando - 2657
mac-address 7C95.F33F.918B
ephone-template 1
paging-dn 199
type 6921
button 1:41 2:141
night-service bell
!
!
!
ephone 42
device-security-mode none
description Dispatch: Dan - 2666
mac-address 5017.FF77.4827
ephone-template 1
paging-dn 200
type 6921
button 1:64 2:164
night-service bell
!
!
!
ephone 43
device-security-mode none
description Sale: Diane - 2631
mac-address 5017.FF77.4936
ephone-template 1
paging-dn 199
type 6921
button 1:43 2:143
night-service bell
!
!
!
ephone 44
device-security-mode none
description Rubi - 2658
mac-address 5017.FF77.4917
ephone-template 1
paging-dn 199
type 6921
button 1:44 2:144
night-service bell
!
!
!
ephone 45
device-security-mode none
description Patty - 2659
mac-address 5017.FF77.48BD
ephone-template 1
paging-dn 199
type 6921
button 1:45 2:145
night-service bell
!
!
!
ephone 46
device-security-mode none
description Sales Assistance: Lindsey - 2623
mac-address C025.5C42.8446
ephone-template 1
speed-dial 1 17149558528 label "Corie"
paging-dn 199
type 7942
button 1c53,153
night-service bell
!
!
!
ephone 48
device-security-mode none
description Dispatch: Jose - 2665
mac-address 5017.FF77.48CD
ephone-template 1
paging-dn 200
type 6921
button 1:63 2:163
night-service bell
!
!
!
ephone 49
device-security-mode none
description Sales Assistance: Perrin - 2621
mac-address C025.5C42.A5AB
ephone-template 1
paging-dn 199
type 7942
button 1c31,131
night-service bell
!
!
!
ephone 50
device-security-mode none
description Sale: Heather - 2636
mac-address C025.5C42.9216
ephone-template 1
paging-dn 199
type 7942
button 1c34,134
night-service bell
!
!
!
ephone 51
device-security-mode none
description Sale: Roberta - 2633
mac-address C025.5C42.86ED
ephone-template 1
paging-dn 199
type 7942
button 1c42,142
night-service bell
!
!
!
ephone 52
device-security-mode none
description Sale: Danny - 2632
mac-address C025.5C42.A739
ephone-template 1
paging-dn 199
type 7942
button 1c37,137
night-service bell
!
!
!
ephone 53
device-security-mode none
description Cust-Srv: TBD - 2613
mac-address C025.5C42.A6B0
ephone-template 1
paging-dn 199
type 7942
button 1c54,154
night-service bell
!
!
!
ephone 54
device-security-mode none
description Dispatch: Eddie - 2661
mac-address C025.5C43.5777
ephone-template 1
paging-dn 200
type 7942
button 1:55
night-service bell
!
!
!
ephone 55
device-security-mode none
description Conference Room
mac-address 64E9.50CA.6D38
ephone-template 1
paging-dn 199
type 8945
button 1:56
night-service bell
!
!
!
ephone 56
device-security-mode none
description Owner: Valdur - 2653
mac-address 189C.5DB7.48B3
ephone-template 1
paging-dn 199
type 7942
button 1:46
night-service bell
!
!
!
ephone 57
device-security-mode none
description Dispatch: Jason - 2639
mac-address 5017.FF77.24C0
ephone-template 1
paging-dn 200
type 6921
button 1:57 2:157
night-service bell
!
!
!
ephone 58
device-security-mode none
description Lou - 2662
mac-address 5017.FF77.30A9
ephone-template 1
paging-dn 199
type 6921
button 1:58 2:158
night-service bell
!
!
!
ephone 59
device-security-mode none
description Showroom - 2663
mac-address 5017.FF77.48BB
ephone-template 1
paging-dn 199
type 6921
button 1:59 2:159
night-service bell
!
!
!
ephone 120
device-security-mode none
video
mac-address 7148.1638.30AB
ephone-template 1
username "dchan"
type CIPC
button 1:91
!
!
!
ephone 121
device-security-mode none
mac-address 7148.1638.30AC
ephone-template 1
type CIPC
button 1c94,93
!
!
ephone-hunt 1 longest-idle
pilot 2911
members logout
list 2611, 2612, 2614
final 2912
timeout 20, 20, 20
statistics collect
description Customer Service
!
!
ephone-hunt 2 longest-idle
pilot 2912
members logout
list 2621, 2622, 2623, 2624, 2625, 2626
final 2913
timeout 20, 20, 20, 20, 20, 20
statistics collect
description Sales Assistants
!
!
ephone-hunt 3 longest-idle
pilot 2913
list 2631, 2632, 2633, 2634, 2635, 2636, 2637, 2638
final 2999
timeout 5, 5, 5, 5, 5, 5, 5, 5
statistics collect
auto logout 1
description Sales Consultants
!
!
ephone-hunt 40 longest-idle
pilot 2940
list 5641, 5644
timeout 10, 10
!
!
ephone-hunt 41 longest-idle
pilot 2941
list 5641, 5644
timeout 10, 10
!
!
ephone-hunt 51 longest-idle
pilot 5911
list 2611, 2612, 2614, 2621, 2622, 2623, 2624, 2625, 2626, 2631, 2632, 2633, 2634, 2635, 2636, 2637, 2638
timeout 20, 20, 20, 20, 20, 20, 20, 20, 20, 20, 20, 20, 20, 20, 20, 20, 20
statistics collect
!
!
!
line con 0
exec-timeout 360 0
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line 67
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
exec-timeout 240 0
privilege level 15
transport input telnet ssh
line vty 5 15
privilege level 15
transport input telnet ssh
!
scheduler allocate 20000 1000
ntp server 0.pool.ntp.org prefer source GigabitEthernet0/0.100
ntp server 1.pool.ntp.org source GigabitEthernet0/0.100
!
end