My company purhcased this TeleP solution. For the most part, it has worked fine. However, I have had several devices lose registration.
These devices were setup and workign well.
There have been no network configuration changes.
TAC case support wants me to console into the device, however the console cable is a special kind that I have been advised I need to make myself.
I did receive one of these cables from TAC and was advise d to download software. I did, but had no success. I "googled" this
software and found ALOT of people had problems with this console cable and software.
Troubleshooting steps I have taken are:
I Have Restarted Device, no success
I Have Power Cycled Device, no success
I Have Replaced Ethernet Cable, no success
I moved device To New Lan Jacks And Switch Ports, no success
I Reset And Tried To Re-Provision, no success
So far, my only option has been to RMA the devices that stop registering
Questions I have are:
What can I do to resolve this special console cable issue. I belive I can issue command to correct CODEC, once I gain console access
Are there any other troubleshooting steps I should try?