UC560 CDR export to FTP suddenly stopped with error 1544

Unanswered Question
Jul 25th, 2013
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The CDR export was working perfectly during a couple of week but since this monday (Juli 21st) it`s not working


The log in UC is the following:


047820: Jul 21 09:58:34.507: %VOICE_FILE_ACCT-3-DUMPFAIL: Could not dump to remote file - open ftp://ucxxxx:[email protected]/.UC_XXXXX.07_21_2013_04_58_28.499. Error=1544(Unknown error 1544)


if i try to copy manually the file to the FTP server, it works


"copy flash ftp"


my configuguration:


gw-accounting file

primary ftp 192.168.2.253/ username ucxxxx password ucxxxx

secondary ifs flash:/cdr/cdr

maximum buffer-size  15

maximum retry-count 3

maximum fileclose-timer 60

maximum cdrflush-timer 50

!



Does any one know what could be happening????


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Overall Rating: 4 (2 ratings)
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paolo bevilacqua Thu, 07/25/2013 - 12:11
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Update IOS and check again.

David Trad Thu, 07/25/2013 - 15:13
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    2013 Small Business

Hi Erick,


This is quite normal for the UC, I don't know if the latest IOS addresses this problem but I had no end of problems with the FTP server working and consistently.


In most cases a reboot resolved it, but it only took a few days for it to fail again.


Have you logged a case in on this yet with SBSC?



Cheers,


David Trad.


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