×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

NCS Prime audit problem

Unanswered Question
Jul 26th, 2013
User Badges:

Hi guys,


I have a Cisco Prime Infrastructure 1.3 (1.3.0.20) with patch Update-1_12 and when do audit receive the message bellow.

Internal exception while doing the audit. Please check the log files.
Somebody know what specif logs should be checked?
The audit is ok in the secondary controller and get config from controller works in the primary do there is comunication between NCS and WLC.
Thanks
Gilberto


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Shaoqin Li Fri, 07/26/2013 - 09:38
User Badges:
  • Bronze, 100 points or more

you need to download log in administration page.

does this error only occur when you audit a secondary wlc? is it part of AP SSO?

Sent from Cisco Technical Support iPad App

gilbertojr Fri, 07/26/2013 - 10:07
User Badges:

Shaogin


Thanks, just occur on primary wlc where APs are registered, its not SSO deployment.


In the logs I can see error like this. It seems application problem, what do you think?


The controller ip address is 10.251.XX.XX.



Error in auditing lrad after config is refreshed/restored  58:bf:ea:60:45:30

07/26/13 06:36:01.352 ERROR [system] [PollSerializationLock-1] THROW

com.cisco.wnbu.server.common.errors.InternalException: [COMMON-1]: COMMON-1

UnknownAgentException: Cannot find agent 4322326_10.251.XX.XX

at com.cisco.xmp.snmp.mediation.xmp.XMPPropertiesProvider.getCredentialsForAgent(XMPPropertiesProvider.java:324)

at com.cisco.xmp.snmp.mediation.xmp.XMPPropertiesProvider.getPropertiesForAgentId(XMPPropertiesProvider.java:393)

at sun.reflect.GeneratedMethodAccessor628.invoke(Unknown Source)

Shaoqin Li Sun, 07/28/2013 - 09:03
User Badges:
  • Bronze, 100 points or more

ca you try delete the wlc and readd it

Sent from Cisco Technical Support iPad App

gilbertojr Wed, 07/31/2013 - 06:50
User Badges:

Hi Shaoqin,


I had opened a TAC case and bellow is the solution provided that worked. Just readd wlc not work..


"we discovered an existing internally found bug - CSCuh29586.  I’ve edited the bug to be externally facing.  As a work around we had to export the maps, delete the controller and all AP’s from PI, re-add the controller, and then import the maps "


Regards,


Gilberto

Actions

This Discussion

 

 

Trending Topics - Security & Network