Cant use IR remote after Touchpad installation

Answered Question
Jul 26th, 2013
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I have a C40 that was used with the IR remote control successfully for months. I recently installed a Touchpad connecting it directly to the 2nd eNet port.  The software is current at 6.2.0.  Immediately after I connected and started using the touchpad, we noticed that the unit no longer responds to the IR remote control.  The camera base flashes when buttons ar pressed on the IR remote indicating that the IR signal is being received, but there is no response from the codec.  Is this a 'feature'?  Can I still use the remote and the touchpad?

Correct Answer by mubakhta about 4 years 3 weeks ago

Hi,


Touch Panel and Remote Control cannot work side by side. Once the Touch Panel is connected, it takes full control of the On Screen Display which would not allow changes to be made from the Remote. This is intended behavior.


Hope this answers your question.


Thanks

Mubashshir Akhtar
TelePresence Solution Group

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Correct Answer
mubakhta Fri, 07/26/2013 - 13:12
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Hi,


Touch Panel and Remote Control cannot work side by side. Once the Touch Panel is connected, it takes full control of the On Screen Display which would not allow changes to be made from the Remote. This is intended behavior.


Hope this answers your question.


Thanks

Mubashshir Akhtar
TelePresence Solution Group

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