07-26-2013 12:57 PM - edited 03-18-2019 01:31 AM
I have a C40 that was used with the IR remote control successfully for months. I recently installed a Touchpad connecting it directly to the 2nd eNet port. The software is current at 6.2.0. Immediately after I connected and started using the touchpad, we noticed that the unit no longer responds to the IR remote control. The camera base flashes when buttons ar pressed on the IR remote indicating that the IR signal is being received, but there is no response from the codec. Is this a 'feature'? Can I still use the remote and the touchpad?
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07-26-2013 01:12 PM
Hi,
Touch Panel and Remote Control cannot work side by side. Once the Touch Panel is connected, it takes full control of the On Screen Display which would not allow changes to be made from the Remote. This is intended behavior.
Hope this answers your question.
Thanks
Mubashshir Akhtar
TelePresence Solution Group
07-26-2013 01:12 PM
Hi,
Touch Panel and Remote Control cannot work side by side. Once the Touch Panel is connected, it takes full control of the On Screen Display which would not allow changes to be made from the Remote. This is intended behavior.
Hope this answers your question.
Thanks
Mubashshir Akhtar
TelePresence Solution Group
07-26-2013 01:15 PM
I had that suspicion. Thank you for confirming it!
07-30-2013 06:21 PM
Could you please set the thread as answered!
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