Sounds to me like you want/need a table with three columns: Premium, Enhanced, and Standard, and then a row for each feature of the product. You might be thinking that you've seen this before in the data sheets, or in the SRND, but here's where it deviates from those tables: you don't put a check mark in the box to say what's available and where, you write down alternative solutions in each licensing level to see if a comparible solution can be provided.
E.g., Premium feature of accessing external databases. The Enhanced solution is to leverage a web server in the middle. UCCX -> HTTP -> Web Server -> SQL -> Database. And since most companies will have a web server they can leverage, and possible a web administrator, this should come at a very low cost.
Truthfully, if you had such a table, and could execute on it, you would be ahead of all partners selling UCCX, as you would not need to sell Premium as often they. Maybe not get away from it entirely, but certainly sell more Standard and Enhance than them.
I personally know of partners where they exclusively sell Premium because they don't have a table like this.
To directly answer your questions:
1) No, I have never used a recording solution for UCCX/Agents other than the built in recording an Calabrio's product.
2) The problem with outbound solution you proposed on STD or ENH, is how you kick off the initial script. When all that exists to triggers scripts are JTAPI Triggers, you could certainly do it with a phone call, but then how do you sell the solution as one in which you set it up and let it run on a schedule, just like the Outbound campaigns do today? You could look in to programmatically sending a phone call to UCCX from a computer program. And if you could do that, then you could pass the data (I.e., the numbers to dial) directly to the script via DTMF. Just keep security in mind. If I found your trigger, I might just try to use it to start my own campaign.
This is an interesting topic. I wonder what kind of responses it will receive. Let's watch and see!
Anthony Holloway
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