I am atteempting to write an ICM script that will route calls based on the incoming DN.
I have an If node using a formula to check the right most 3 digits of the string, if the 3 digits match a particular set then route the call to a particular skill group.
My issue is I am receiving an Undefined symbol error on the script editor. My formula is right (00200311, 3)
My intention is to route calls where the last 3 of the string equal 311 to a specific skill group. Have i misused the right formula?