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BE6000 datastore problem

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Aug 5th, 2013
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Hi all,

we're experiencing some strange issue with a BE6K, I'm writing to know if anyone has already encountered this problem or has any idea.


It happened 2 times in a month that at our customer site all the phones were in SRST mode.

Connecting to the system with vSphere Client we found all the VMs working, but the CUCM was not responding: impossible to ping it, nothing could be seen with the console. All the other applications were running fine (Unity Connection, IM&Presence).

We powered off the CUCM, after powering it on it started working fine.


Looking at the ESXi events we found out the error in the attached image: "Lost access to volume xxxxxx due to connectivity issues".


We are thinking about some RAID firmware problem or something similar.

We already opened a support case with TAC and we are providing logs and traces to them trying to identify the issue.


Anyone has already encountered the problem? maybe setting differently some parameter in the vmware environment could help fixing the issue?


Thank you very much

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testspa Mon, 08/12/2013 - 03:59
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Update


the TAC engineer found out the problem: looking at the logs it seems that the RAID controller is failing, so he's going to send us a new RAID controller card.


Hope this can help anyone is going to experience the same problem.


Bye

Chris Deren Mon, 08/12/2013 - 06:13
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Make sure you disable interrupt remapping in ESXi (VMkernel.Boot.iovDisableIR) as it causes similar issue.


HTH,


Chris

lorenz84gDD Sat, 03/21/2015 - 10:40
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Hello testspa,

I know this thread is very old but I'm having you exact same issue here. Do you remember how did you fix this issue?

lorenz

Marcelo Almeida... Sat, 03/21/2015 - 14:02
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Hi lorenz84gDD,

 he described the solution as:

"the TAC engineer found out the problem: looking at the logs it seems that the RAID controller is failing, so he's going to send us a new RAID controller card".

 

​Regards.

voss Tue, 01/19/2016 - 13:12
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Hello All,

I have the same problem,

We have replaced the RAID controller but problem persist


Do you have another idei on what can be the problem ?


Stephane

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