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RV320 degrading performance

Unanswered Question
Aug 5th, 2013
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I have a new RV320 with the latest firmware.

The problem that I'm having is the RV320 will work fine for days, then, performance starts to decline and then it stops functioning, requiring a power reset.


I keep a ping monitor gadget on my desktop that watches ping times to various targets.  I keep it set to watch 3 ISP DNS servers, my RV320 (LAN side) and my cable modem (connected to WAN1).


Normally, ping times to RV320 and cable modem average 0-1ms.  My ISP's DNS (COX) is around 9ms.

When things start to go south, the ping times to the RV320 and modem are much higher and erratic.  There will be ping errors (times when there is no traffic passing for seconds at a time). 


This morning, I noticed this behavior and then the RV320 just stopped routing.  The admin interface stopped responding and there was no internet access.  Pings were down on all interfaces.  Packet loss percentages are rising before the total loss:


8-5-2013 6-00-24 AM.jpg


after power resetting the RV320, this is the more normal ping screen:


8-5-2013 6-27-47 AM.jpg


Is this a bad RV320 or a firmware bug?  Ideas?


Thanks.

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jeffrrod Thu, 08/08/2013 - 14:12
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Dear Darryl,


Thank you reaching Small Business Support Community.


I understand you run the latest firmware release v. 1.1.0.09, if not please upgrade to;


http://software.cisco.com/download/release.html?mdfid=284005929&softwareid=282465789&release=1.1.0.09&relind=AVAILABLE&rellifecycle=&reltype=latest&i=rm


I'd suggest you to disable, if not needed, all the VPN Passthrough options and check on results.  If still the same then try to disable the firewall services not needed and try again. Something else is to try is to disable the Discovery-Bonjour from the System Management menu. If still no better I would like to know if you have a dual WAN connection setup, if so please describe the configuration and also, if you have some VPN configuration please let me know about it too.


Thank you for your time and patience and I will be looking forward to your reply.


Kind regards,



Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer


*Please rate the Post so other will know when an answer has been found.

lancorp_dm Thu, 08/08/2013 - 14:28
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Thanks for the follow up.


Yes, I am using the latest firmware.  I updated the day I bought it (about 2 weeks ago).

It happens about every 2-3 days.  All the sudden, I notice my ping monitors showing very erratic times to my ping destinations (external DNS and the router itself and cable modem).  Then, erratic packet loss, even to the router (over the LAN).  Then, ultimately, a "flat-line" no ping response from anything.  My PC is direct connected into the back of the RV320 so it bypasses other switches, etc.  Power cycle the RV320, everything is clean and ping times are consistent and fast.


Regarding VPN Passthrough--they are all enabled at the moment (default). I have site-to-site IPSEC tunnels setup.  If I disable IPSec passthrough, will it affect the tunnels or is it only for clients?


Regarding firewall services, I only have a few (SMTP, HTTPS, Remote Desktop and Crashplan) ports open.  That's it.  They are all needed and I can't disable them.


I can try the discovery-Bonjour setting.  I don't really have much in the way of Apple stuff that uses Bonjour.  I do have a couple Apple Airport Extreme's and an Apple TV on the LAN side. 


Dual-WAN?  Nope.


So, the fact that I drop packets and ultimately cannot contact the LAN side of the router does point the finger at the router.  Something is causing a deterioration of it's functionality.


Let me know about the VPN passthrough with regards to it and tunnels.


Thanks.

Jiggajc2004 Thu, 08/08/2013 - 17:08
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I have the same exact problem, im guessing its an issue in the new firmware. i am going to try and downgrade the firmware and see what happens. cisco needs to fix this asap, or im returning this device

lancorp_dm Sun, 08/11/2013 - 07:07
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Jeffrey Rodriguez Segura wrote:


Dear Darryl,


Thank you reaching Small Business Support Community.


I understand you run the latest firmware release v. 1.1.0.09, if not please upgrade to;


http://software.cisco.com/download/release.html?mdfid=284005929&softwareid=282465789&release=1.1.0.09&relind=AVAILABLE&rellifecycle=&reltype=latest&i=rm


I'd suggest you to disable, if not needed, all the VPN Passthrough options and check on results.  If still the same then try to disable the firewall services not needed and try again. Something else is to try is to disable the Discovery-Bonjour from the System Management menu. If still no better I would like to know if you have a dual WAN connection setup, if so please describe the configuration and also, if you have some VPN configuration please let me know about it too.


Thank you for your time and patience and I will be looking forward to your reply.


Kind regards,



Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer


*Please rate the Post so other will know when an answer has been found.


I wanted to update on this information.  I disabled the VPN Passthrough and the Bonjour discovery but it didn't seem to make a difference.


This morning, I was noticing my web browsing was slowing down.  I checked my ping monitors (which run continually) and noticed when there was major lag (long delays waiting for a site to display), the ping monitors were showing PING ERROR.  Here is a screen shot of my ping monitors during such a time this morning.  The red lines (pointed to by the arrows) are completely dropped packets.  Also, notice the "M" number for each ping destination.  It's the maximum ping time to that destination over the monitoring period.  The current ping monitor period had only been maybe 15 minutes (I had just reset it).


As you can see, the max ping times are VERY HIGH.  Also the red line is long and is equivalent to about 15 seconds of completely dropped packets.

I should also note that my PC is plugged DIRECTLY into one of the LAN ports on the RV320 in order to bypass any other switch issues.


Also notice that I am monitoring my local LAN server (SBS2011).  No delay on that.  ONLY on destinations that include or go through the RV320.


HELP!!!  Prior to the RV320 I was using a Netgear SRX5308.  No problems with it except for the fact that it has fans in it and was very noticeable in my small room.  I sold it to a client and bought the silent RV320, but this problem is killing me.  HELP!!!

cindy toy Tue, 08/13/2013 - 00:07
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Hi Darryl,


Please contact the Small Business Support Center and speak with an engineer.  The phone numbers for your area are located here: https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html


Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport

rtmsllc01 Tue, 09/03/2013 - 18:21
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Hi Jeffrey,

I have the same problem....with two different brand new RV320s...when plugged directly into my cable modem with the WAN (WAN1) port, after having changed the bandwidth to the maximum figures, without any firewall services, I get the following (WAN 1 inactive) and traffic will not pass except at a very slow rate.  None of the advanced features are inabled like VPNs or subnets or anything other than the basic configuration....can you help please?

thanks

Rob


chrisgsmi Thu, 09/05/2013 - 07:14
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@Robert - This is not the same issue that the OP is reporting.

lancorp_dm Thu, 09/05/2013 - 07:21
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Robert, this is not the same issue.  The latency and dropped packet problems occur regularly (almost every 24 hours in my case) and WAN1 does not show inactive. 


To get the proper help on your problem, you may want to create your own thread and post your details there.

Jiggajc2004 Thu, 08/08/2013 - 17:29
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In my situation im using 2 vpn tunnels both gateway to gateway,

so if this is site A, i have a tunnel From site A to Site B and from site A to Site C.


im also not using bonjour and i do have some firewall ports open for our sip providor and PBX vendor along with an NVR (security Camera server) and our 2X server(rdp).


and i am not using dual wan.

lancorp_dm Thu, 08/08/2013 - 18:56
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janti cray wrote:


In my situation im using 2 vpn tunnels both gateway to gateway,

so if this is site A, i have a tunnel From site A to Site B and from site A to Site C.


im also not using bonjour and i do have some firewall ports open for our sip providor and PBX vendor along with an NVR (security Camera server) and our 2X server(rdp).


and i am not using dual wan.


It's not clear from your post, but are you reporting you are having similar issues to mine?  I didn't see where you were reporting a problem.  If someone else is having the same issue, we might have a firmware issue?

chrisgsmi Wed, 08/14/2013 - 14:49
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We are experiencing this same issue with our new RV320 (Firmware 1.1.0.09)

.


After about 24hrs of use, network latency increases until the connection is essentially unusable and a reboot is required.


We are using WAN1 only, which is connected to a Cisco DPC3825 cable modem/router in bridge mode.


We have had to disconnect the RV320 and revert to using the modem in router mode until this is resolved.

lancorp_dm Wed, 08/14/2013 - 17:01
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Good to hear it's not just me.


So, CISCO, what's the deal?  A couple of others with the same issue as myself.  As Chris mentioned, after about 24 hours it does start to degrade, and a power reset fixes the problem for another day or so.


I've recently installed a Netgear UTM9S and no problems with it after 24 hours, so I know it's not me.  The Netgear isn't the best solution for me, so I'm probably returning it, but it's nice to know the problem lies with the RV320, not my network.


Sure, I can call the "local" Cisco support, but what's the purpose?  Seems like we need a firmware update to fix this.

cindy toy Tue, 08/20/2013 - 11:08
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  • Gold, 750 points or more

Hi Darryl,


The best thing to do is to contact the small business center and open a case.  Opening a case will give the product teams visibility to the issue so that they can work on a resolution.



Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport

lancorp_dm Wed, 08/28/2013 - 09:00
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Chris Coupland wrote:


Has anyone been able to resolve this issue?


Not yet.  I have been working with their tech support, but the process moves pretty slow. 


There isn't much to go on since the log files are pretty much useless.  They have me logging everything (all options checked) and the log only holds about an hour of info, almost all of which are "policy accepted" messages.  Useless.


They want me to check CPU usage, but I cannot find that anywhere in the management console.


I don't know about yours, but mine starts messing up as it nears 24 hours of uptime.  Coincidental or not, I'm not sure.


BUT, I'm looking into other devices as I don't have much confidence this will get resolved quickly.

SamSpade007 Tue, 09/03/2013 - 09:11
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This is great info.   After reading these posts as well as a few comments on the Net, It seems like Cisco has multiple issues with these SMB routers which have been going on for months (check reviews on other Cisco SMB routers as well).  It's clear Cisco SMB isn't the same Cisco as enterprise, but that's no excuse for putting out a beta product (at best). 


I really wanted to like the RV320s, but enough is enough.  Because of all these firmware defects and slow response times, I've begun searching for a new VPN router and came across The Zywall 110.  It's slightly more expensive, but reviews are good, and it has a 300mbps VPN throughput to boot.  Plus, Zywall seems to focus only on the SMB segment, which means all engineering resources are focused on the same segment.  I will miss my Cisco (size and power consumption were perfect), but bugs be gone!


I really wanted to like you Cisco, but if you keep putting out these shoddy SMB products and ignoring customer complaints, pretty soon you won't have any more complaints to worry about.  Your customers will have moved on.  Like I have.

lancorp_dm Tue, 09/03/2013 - 13:18
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I still have a few days to return my RV320 and get a refund.  I will look into the Zywall 100, and also TP-Link has a nice VPN Router I think I will try too, the TP-LINK TL-ER6120 Gigabit Dual-WAN VPN Router.  Zyxel looks like it has lots of models to choose from, but the ER6120 has lots of performance for less money (similar Zyxel is $900+).


Good luck!

chrisgsmi Thu, 09/05/2013 - 07:16
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I have a support ticket in now as well. Fingers crossed.

Michiel Beenen Wed, 09/04/2013 - 05:55
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I dont understand that you all have these problems, for me it has been active for a month now without any problems and Fiber on WAN1 and Coax cable on WAN2 without any issues. Im running latest FW and havent had any issues at all, im extremely satisfied with the product.


Maybe someone from Cisco can actually respond to this and see if this can be fixed/solved with a FW upgrade?

lancorp_dm Thu, 09/05/2013 - 07:29
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Michiel,  it's nice to hear you're having a trouble-free experience with yours.  I wish I could say the same.


Obviously, since we're all running the same firmware, there must be some other reason, such as differences in configuration, that is causing this.  Whether it is VPN or SPI firewall or I don't know what, but it is relentless and having to reset my RV320 daily to fix it is not a solution.


I finally did receive a response from Cisco tech basically stating they ran MY config (I sent them an export of my RV320 config) for 30 hours and came up with nothing.  While that is a basic test, it's nowhere near conclusive and the real problem is that the log files are worthless as they don't contain any real information about what is going on with the router!  Mine is full of BLOCK and ALLOW attempts that fill so fast that only 1 hour of events is kept in the log.


So, basically, without any good diagnostic info (like detailed log files showing kernel issues) this problem will probably never be resolved.  I've had to move on and have returned my RV320 and am currently using a Netger UTM9S and have a new TP-LINK TL-ER6120 here to configure and try.  It looks like a powerful box and hopefully it wil work as advertised.

Michiel Beenen Thu, 09/05/2013 - 07:32
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Oh but wait.


1) I have SPI disabled since some DNS lookups gave me problems with that enabled.

2) I dont use any VPN on my connections, for me its a pure Dual WAN Router.


Maybe those two things are the problem?

chrisgsmi Thu, 09/05/2013 - 11:16
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@Michiel - I also have SPI turned off and don't use VPN, so don't think this is the issue.

chrisgsmi Thu, 09/12/2013 - 14:00
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Still seeing this issue. I've had a case open with a cisco  engineer for a week now, and am running alpha firmware withough luck.


After a couple days, latency of all packets increases until the network is unusable. I mean, up to 3000ms ping times.

lancorp_dm Thu, 09/12/2013 - 14:10
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Same here.  Been running the test firmware since last week.  Within 24 hours I could see ping times starting to be erratic and within 48 hours the router was useless. 


With all that NDA [email protected] we had to agree to, I didn't know if it was OK to post here about it or not.

I have a similar problem.  Latest firmware, two gateway-to-gateway VPN tunnels (actually 3).  With a fresh boot the device is pingable internally and consistently <1 ms.  After about two days it starts to return ping times that increase and decrease in a "wave".  It goes from <1ms up to 5ms, 10ms, 800ms, 1028ms, timeout, timeout, <1ms, 8ms, etc.  It continues like this until it's rebooted and then it seems to be fine for another day or two. 


It feels like a memory leak. 


I'm also having the "connected (inactive)" issue found here:

https://supportforums.cisco.com/message/4013380#4013380


So I have DMZ enabled on WAN2 and have the WAN2 port disabled so that WAN1 will come up. 


It would sure make things easier for us to assist with troubleshooting if we could get SSH access to these routers. 

lucashmz1 Mon, 12/16/2013 - 03:12
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It's a pitty that Cisco did not fix this bug yet. I have this router working with 18 IPSEC gateway to gateway, and all of a sudden the performance starts to degradate. The instant solution is to reboot the router. Cisco, give us attention, please!

wjezewski Tue, 12/24/2013 - 17:31
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I just tried to upgrade to the 1.1.1.06 firmware that was released today in hopes that this issue would be resolved.



Unfortunately the router never successfully rebooted after loading the firmware. All I get is a flashing green PWR LED and solid red DIAG LED.

Jiggajc2004 Tue, 12/24/2013 - 18:27
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So it saying the new firmware that was just released broke your router ?

felipefroehlich Mon, 05/19/2014 - 19:42
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Hello Michiel,

Have the 1.1.1.06 firmware update fixed the problems above?

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