We are attempting to set up workflows in Cisco Agent Desktop (CAD). The documentation talks to the use of the Enterprise Data fields. Where do we set up the source of this data? It appears that we can get the called in telephone number, the AIN, etc. as well as data from a look up of the caller against the data. Seversal other documents talk about using an ODBC driver with IBM DB2 which is what we need. I cannot find where we set up the connection information. We want to be able to do a simple screen pop on a "ring" event using the account number retrieved via the in bound telephone number. The CAD Administrators Guide covers the set up process wuite well.
Any assistance is greatly appreciated!