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Ordering AIR-OPT60-DHCP Service Provider option

Unanswered Question
Aug 13th, 2013
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Hi,


I am new on Cisco ordering tools, I have ordered AIR-SAP1602E-E-K9 and forgot to order AIR-OPT60-DHCP


the order has been approved and shipped for distributor , do you think I can re-open the order and add it


Regards

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assalim Tue, 08/13/2013 - 10:20
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Hi Hamzeh,



In regards with your query , if you can still re-open the order and add the new item in it, well as stated order has already been shipped, hence you can no longer re-open it. Note that if order is not yet submitted and if there is still an option for you to re-open it then you may still proceed to re-open and add items into the order.


If you you are using CCW (Cisco Commerce Workspace ) tool you may contact @ 1-800-553-6387 opt. 2-3 for further assistance.



Regards,

CCW Support Team

jonathan_ng Mon, 02/17/2014 - 18:32
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Hi Ashra,


My customer has a similiar issue, however, in their case, the order is already been shipped, is there a SKU to order "

AIR-OPT60-DHCP" as spare for add-on? Appreciate if you can help to advise. Thanks.


Regards,

Jonathan

jcaratiq Tue, 02/18/2014 - 08:42
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Hi Jonathan,


Good day!


There is no spare for AIR-OPT60-DHCP, this SKU should be ordered together with

AIR-SAP1602E-E-K9 / AIR-CAP2602E-A-K9.

ops2.png

However, you may try to contact our Technical Assistance Team to help you enable

AIR-OPT60-DHCP.


Technical Assistance Center (TAC) - +1-800-553-2447


Thanks and Best Regards,

Jen C.

CCW Support Team

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