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Need a service contract?

Answered Question
Aug 15th, 2013
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I'm told I need a service contract for a UC540 that was purchased only a few months ago.  I sort of assumed that for at least the first year of ownership I'd be entitled to updates, but that is not the case?


Any idea how to get a service contract that will allow me to get updates w/o spending any more money than I absolutely have to?  So far all the support I've required has come from these forums, so I don't want to spend a lot more money than I have to.


I called Cisco and they said to just call a reseller, and that there aren't any part #'s.  But there HAS to be a part number or two, right?


The more I try this Cisco stuff, the more I realize I should have stayed with the Asterisk-based solutions.  Pretty disgusted with this approach.

Correct Answer by johschaf about 4 years 5 days ago

Hello,


If you don't have a contract it can cause issues downloading the software from the Cisco.com site, but you can download software from the support forums without a contract. Here is the warrany information that comes with the UC and no contract:


Warranty Information

The Cisco Unified Communications 540 has 1 year of hardware support and 90 days of software support though the Small Business Support Center.

Find detailed warranty information on Cisco.com at the Product Warranties page

http://www.cisco.com/en/US/products/prod_warranties_listing.html .


Full Datasheethttp://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps7293/data_sheet_c78-554289.html


UC500 Software Download:

https://supportforums.cisco.com/docs/DOC-9829


You can look up contract part numbers here:

http://www.cisco-servicefinder.com/ServiceFinder.aspx


The contract part numbers are:

CON-SBS-SVC4 - SBS 8x5xNBD 3yr Small Business Support Svc 4

CON-SBS4-SVC1 - SBS4 24x7x4 3yr Small Business Partner Rapid Response


You will have to purchase the contract from an authorized distributor or reseller.


Thanks,


-john

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Correct Answer
johschaf Thu, 08/15/2013 - 12:22
User Badges:
  • Silver, 250 points or more

Hello,


If you don't have a contract it can cause issues downloading the software from the Cisco.com site, but you can download software from the support forums without a contract. Here is the warrany information that comes with the UC and no contract:


Warranty Information

The Cisco Unified Communications 540 has 1 year of hardware support and 90 days of software support though the Small Business Support Center.

Find detailed warranty information on Cisco.com at the Product Warranties page

http://www.cisco.com/en/US/products/prod_warranties_listing.html .


Full Datasheethttp://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps7293/data_sheet_c78-554289.html


UC500 Software Download:

https://supportforums.cisco.com/docs/DOC-9829


You can look up contract part numbers here:

http://www.cisco-servicefinder.com/ServiceFinder.aspx


The contract part numbers are:

CON-SBS-SVC4 - SBS 8x5xNBD 3yr Small Business Support Svc 4

CON-SBS4-SVC1 - SBS4 24x7x4 3yr Small Business Partner Rapid Response


You will have to purchase the contract from an authorized distributor or reseller.


Thanks,


-john

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