I'm told I need a service contract for a UC540 that was purchased only a few months ago. I sort of assumed that for at least the first year of ownership I'd be entitled to updates, but that is not the case?
Any idea how to get a service contract that will allow me to get updates w/o spending any more money than I absolutely have to? So far all the support I've required has come from these forums, so I don't want to spend a lot more money than I have to.
I called Cisco and they said to just call a reseller, and that there aren't any part #'s. But there HAS to be a part number or two, right?
The more I try this Cisco stuff, the more I realize I should have stayed with the Asterisk-based solutions. Pretty disgusted with this approach.
If you don't have a contract it can cause issues downloading the software from the Cisco.com site, but you can download software from the support forums without a contract. Here is the warrany information that comes with the UC and no contract:
The Cisco Unified Communications 540 has 1 year of hardware support and 90 days of software support though the Small Business Support Center.
Find detailed warranty information on Cisco.com at the Product Warranties page
UC500 Software Download:
You can look up contract part numbers here:
The contract part numbers are:
CON-SBS-SVC4 - SBS 8x5xNBD 3yr Small Business Support Svc 4
CON-SBS4-SVC1 - SBS4 24x7x4 3yr Small Business Partner Rapid Response
You will have to purchase the contract from an authorized distributor or reseller.