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7970 Custom Background "Selections Unavailable"

Unanswered Question
Aug 15th, 2013
User Badges:

     CUCM 7.01

     Cisco 7970 phone


The image file is a simple black and white file that I made in MS Paint with the word test on it.


      List.xml follows:


     

<CiscoIPPhoneImageList>

<ImageItem Image=”TFTP:Desktops/320x212x12/tn-test.png”
URL=”TFTP:Desktops/320x212x12/test.png”/>

</CiscoIPPhoneImageList>


test.png is 320x212 pixels

tn-test.png is 80x53 pixels


all 3 files wer uploaded to the TFTP directory as shown in the screen captures List.jpg and Test.jpg (attached)


I restarted the TFTP server and reset the phone.


Pressing Settings->User Preferences->Background Images results in only one thumbnail being shown (the default image) and the message "Selections Unavailable" being displayed.


Any ideas?


Jeff

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Jaime Valencia Thu, 08/15/2013 - 18:24
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Have you restarted the TFTP?

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jeffrey.girard Thu, 08/15/2013 - 19:27
User Badges:

Jaime -

     Yes, see original post.  Restarted TFTP server and reset the phone

Jaime Valencia Thu, 08/15/2013 - 19:50
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

Missed that, did you copy paste the List.xml from the online pages???
Or copied it by hand???
If the first, sometimes you bring extra characters which you cannot see.

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jeffrey.girard Fri, 08/16/2013 - 04:55
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Jaime -

     I have created the List.xml file both ways - and several iterations of each.

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