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7970 Custom Background "Selections Unavailable"

jeffrey.girard
Level 1
Level 1

‎08-15-2013 06:04 PM - edited ‎03-16-2019 06:53 PM

     CUCM 7.01

     Cisco 7970 phone

The image file is a simple black and white file that I made in MS Paint with the word test on it.

      List.xml follows:

     

<CiscoIPPhoneImageList>

<ImageItem Image=”TFTP:Desktops/320x212x12/tn-test.png”
URL=”TFTP:Desktops/320x212x12/test.png”/>

</CiscoIPPhoneImageList>

test.png is 320x212 pixels

tn-test.png is 80x53 pixels

all 3 files wer uploaded to the TFTP directory as shown in the screen captures List.jpg and Test.jpg (attached)

I restarted the TFTP server and reset the phone.

Pressing Settings->User Preferences->Background Images results in only one thumbnail being shown (the default image) and the message "Selections Unavailable" being displayed.

Any ideas?

Jeff

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6 Replies 6

Jaime Valencia
Cisco Employee
Cisco Employee

‎08-15-2013 06:24 PM

Have you restarted the TFTP?

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate
0 Helpful

jeffrey.girard
Level 1
Level 1
In response to Jaime Valencia

‎08-15-2013 07:27 PM

Jaime -

     Yes, see original post.  Restarted TFTP server and reset the phone

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to jeffrey.girard

‎08-15-2013 07:50 PM

Missed that, did you copy paste the List.xml from the online pages???
Or copied it by hand???
If the first, sometimes you bring extra characters which you cannot see.

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate
0 Helpful

jeffrey.girard
Level 1
Level 1
In response to Jaime Valencia

‎08-16-2013 04:55 AM

Jaime -

     I have created the List.xml file both ways - and several iterations of each.

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to jeffrey.girard

‎08-16-2013 07:37 AM

You sure you're loading it to the TFTP where the phone is pointing to?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
0 Helpful

jeffrey.girard
Level 1
Level 1
In response to Jaime Valencia

‎08-16-2013 07:39 AM

Yes, there is only one publisher, no subscribers.

0 Helpful
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