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Cisco Nexus 2000 Hardware Support Question

Answered Question
Aug 21st, 2013
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I have a question on the support contract for an N2K - this is handled by a 3rd Party and not directly through Cisco.


We have multiple N2k Fabric extenders when you run a show inventory you get the following output from the Nexus 7000 (I have hidden parts of the serial number)


NAME: "FEX 104 CHASSIS",  DESCR: "N2K-C2248TP-E-1GE  CHASSIS"           
PID: N2K-C2248TP-E-1GE   ,  VID: V01 ,  SN: -------CR6         

NAME: "FEX 104 Module 1",  DESCR: "Fabric Extender Module: 48x1GE, 4x10GE Supervisor"
PID: N2K-C2248TP-E-1GE   ,  VID: V01 ,  SN: ------VBE         

NAME: "FEX 104 Fan 1",  DESCR: "Fabric Extender Fan module"           
PID: N2K-C2248-FAN       ,  VID: N/A ,  SN: N/A                 

NAME: "FEX 104 Power Supply 1",  DESCR: "Fabric Extender AC power supply"      
PID: N2200-PAC-400W      ,  VID: V03 ,  SN: ------0KB         

NAME: "FEX 104 Power Supply 2",  DESCR: "Fabric Extender AC power supply"      
PID: N2200-PAC-400W      ,  VID: V03 ,  SN: ------0KD         


Now the strange thing is we have the same PID appearing twice (N2K-C2248TP-E-1GE) but it has two descriptions and two serial numbers.


So do I need the support company to quote for both serial numbers even though the part number is identical?


Thanks in advance


Giles Cooper

Correct Answer by Reza Sharifi about 3 years 12 months ago

You only need the chassis's serial number for support.  The other serial numbers are for parts inside the switch.


HTH

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Correct Answer
Reza Sharifi Wed, 08/21/2013 - 06:58
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You only need the chassis's serial number for support.  The other serial numbers are for parts inside the switch.


HTH

bgl-group Wed, 08/21/2013 - 07:40
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Thanks for your answer - this is what I thought it would be.


Giles

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