Hi All - we have a VCS-E that has been working fine for most calls - however, have run into the following problem:
We are dialing an endpoint that’s behind a Polycom VBP - : [email protected] – it’s actually a bridge entrance “lobby”
If I dial that string from our MCU or Movi, it connects.
If I dial it from our Vidyo H.323 gateway, it fails.
The two searches are almost identical, except the first one (that works), says the destination is a H.323id, then goes to “CallstoUnknownIPAddresses and finds it.
The one that fails, defines the destination as a Url, ends up in DNS zone, and gets a “Request Denied” – from what /who I don’t know.
Any ideas on why this is happening or how to make them both work the same? Our system needs to be able to work from either.
Both are being launched as H.323 calls to the exact same string : [email protected]
I dial from the gateway a straight IP address - xxx.xxx.xxx.xxx - it goes out as a Type:IPAddress and actually goes to "calls to unknownIP address" search and connects fine. Just the "URL" format screws it up....