I am bit confused here. I know you can accomplish srceen pop-up based on ANI using CAD and http triggers and that you need Premium license as HTTP commands are not possible in CAD with Enhanced licenses, right ? However, here is the situation:
What if the only requirements are:
-1) Being able to click-2-call from salesforce
-2) WHen a customer calls in open up their salesforce account ?
Call comes in from an Autto attendant that rings 10 phones at the same time.. ("agents")
I've been taking a look at "Cisco Unified CallConnector for Salesforce.com" and it is not quite clear if UCCX is mandatory. To tell you the truth I don't need to do any IVRs, ACD groups or anything like that. The customer only wants a basic salesforce integration to start with...
In case of UCCX being mandatory why would I use it and what kind of license would I need ?