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Call SIP ext-Int VCS-E 404 Not Found

Unanswered Question
Aug 26th, 2013
User Badges:

Hello,



  I have configured the vcs-e with dual nic, lan 1 in dmz with nat static public IP address

lan 2: Data segment internal network without nat



vcs-c - data segment internal network



Traversal zone in the vcs-c is active



When I make a call using the alias sip from outside to the internal network  the history call on the vcs-e indicates the following:


Start timeEnd timeDurationSourceDestinationTypeProtocolStatusPeerActions
2013-08-26 13:29:072013-08-26 13:29:070 secondssip:[email protected]sip:[email protected]Non-traversalSIP <->404 Not FoundThis systemView




Results
2013-08-26T13:29:07-04:-30tvcs: Event="Call Rejected" Service="SIP" Src-ip="10.10.10.1" Src-port="18811" Src-alias-type="SIP" Src-alias="sip:[email protected]" Dst-alias-type="SIP" Dst-alias="sip:[email protected]" Call-serial-number="33de06d0-0e79-11e3-885e-0010f328943a" Tag="33de0888-0e79-11e3-b738-0010f328943a" Detail="Not Found" Protocol="TCP" Response-code="404" Level="1" UTCTime="2013-08-26 17:59:07,531"



How I can fix it,please?

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Paulo Souza Mon, 08/26/2013 - 11:47
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Hi,


I think you need to post more information about your dial plan, including the resume of your search rules and transforms. Also, post a resume of the search history page, showing the result of the call atempt "not found".


The error "not found" normally is related to problem in your dial plan configuration.


Regards


Paulo Souza

Please rate replies and mark question as "answered" if applicable.

Vianyfel Cordaro Mon, 08/26/2013 - 12:01
User Badges:

OK,


VCS-E



PriorityStateRule nameProtocolSourceAuthentication requiredModePattern typePattern stringPattern behaviorOn matchTargetActions



48Enabledlocal zone- no domainAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
50EnabledLocalZoneMatchAnyAnyNoAny alias


ContinueLocalZoneView/Edit
50Enabledlocal zone- full urlAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*LeaveContinueLocalZoneView/Edit
50EnabledLocal Zone Match2 Prueba VCAnyAnyNoAny IP address


ContinueLocalZoneView/Edit
50EnabledLocal Zone Match3 Prueba VCAnyAnyNoAlias pattern matchRegex^(\d+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
52EnabledLocal Zone Match5 Prueba VCAnyAnyNoAlias pattern matchRegex((?!.*@.*$).*)ReplaceContinueLocalZoneView/Edit
100EnabledTraversal zone search ruleAnyAnyNoAny alias


ContinueTraversalZoneView/Edit
101EnabledTraversal zone search rule 2AnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*ReplaceContinueTraversalZoneView/Edit
150EnabledDNS zone search ruleAnyAllZonesNoAlias pattern matchRegex(?!.*@%localdomains%.*$).*LeaveContinueDNSZoneView/Edit




VCS-C






PriorityStateRule nameProtocolSourceAuthentication requiredModePattern typePattern stringPattern behaviorOn matchTargetActions



48Enabledlocal zone- no domainAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
50EnabledLocalZoneMatchAnyAnyNoAny alias


ContinueLocalZoneView/Edit
50Enabledlocal zone- full urlAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*LeaveContinueLocalZoneView/Edit
50EnabledLocal Zone Match2 Prueba VCAnyAnyNoAny IP address


ContinueLocalZoneView/Edit
50EnabledLocal Zone Match3 Prueba VCAnyAnyNoAlias pattern matchRegex^(\d+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
100EnabledTraversal zone search ruleAnyAnyNoAny alias


ContinueTraversalZoneView/Edit
100EnabledExternal IP address search ruleAnyAnyNoAny IP address


ContinueTraversalZoneView/Edit
100EnabledLocal Zone Match4 Prueba VCAnyAnyNoAlias pattern matchRegex((?!.*@.*$).*)ReplaceContinueLocalZoneView/Edit
Vianyfel Cordaro Mon, 08/26/2013 - 13:13
User Badges:

I change to basics


VCS-C




PriorityStateRule nameProtocolSourceAuthentication requiredModePattern typePattern stringPattern behaviorOn matchTargetActions



48Enabledlocal zone- no domainAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
50DisabledLocalZoneMatchAnyAnyNoAny alias


ContinueLocalZoneView/Edit
50Enabledlocal zone- full urlAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*LeaveContinueLocalZoneView/Edit
50DisabledLocal Zone Match2 Prueba VCAnyAnyNoAny IP address


ContinueLocalZoneView/Edit
50DisabledLocal Zone Match3 Prueba VCAnyAnyNoAlias pattern matchRegex^(\d+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
100EnabledTraversal zone search ruleAnyAnyNoAny alias


ContinueTraversalZoneView/Edit
100EnabledExternal IP address search ruleAnyAnyNoAny IP address


ContinueTraversalZoneView/Edit
100DisabledLocal Zone Match4 Prueba VCAnyAnyNoAlias pattern matchRegex((?!.*@.*$).*)ReplaceContinueLocalZoneView/Edit



VCS-E



PriorityStateRule nameProtocolSourceAuthentication requiredModePattern typePattern stringPattern behaviorOn matchTargetActions



48Enabledlocal zone- no domainAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
50DisabledLocalZoneMatchAnyAnyNoAny alias


ContinueLocalZoneView/Edit
50Enabledlocal zone- full urlAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*LeaveContinueLocalZoneView/Edit
50DisabledLocal Zone Match2 Prueba VCAnyAnyNoAny IP address


ContinueLocalZoneView/Edit
50DisabledLocal Zone Match3 Prueba VCAnyAnyNoAlias pattern matchRegex^(\d+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
52DisabledLocal Zone Match5 Prueba VCAnyAnyNoAlias pattern matchRegex((?!.*@.*$).*)ReplaceContinueLocalZoneView/Edit
100EnabledTraversal zone search ruleAnyAnyNoAny alias


ContinueTraversalZoneView/Edit
101DisabledTraversal zone search rule 2AnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*ReplaceContinueTraversalZoneView/Edit
150EnabledDNS zone search ruleAnyAllZonesNoAlias pattern matchRegex(?!.*@%localdomains%.*$).*LeaveContinueDNSZoneView/Edit





I can now call from ex90 outside, but the call keeps telling me I have encryption disabled and no video. 

but registration sip from internet suddenly fails and gets back up and takes several minutes and again falls


and when I call from internal to ex90 outside using the sip alias the call takes a long time and sometimes not set.


vcs-c



Start timeEnd timeDurationSourceDestinationTypeProtocolStatusPeerActions



2013-08-26 15:45:272013-08-26 15:46:311 minute 4 secondssip:[email protected]sip:[email protected]TraversalSIP <-> H323404 Not FoundThis systemView




.



When I set the call from the internet to the internal and the ex90 its register in  sip and h323, the call always is h323 to sip and not  sip to sip, why?

Vianyfel Cordaro Mon, 08/26/2013 - 11:59
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I change the configuration in the vcs-c use Default Zone access rules : NO

and now I could make a call from the internal to the endpoint in internet, but from Internet to the internal network I can not.


And then established the call, I get the EX90 a warning screen that says:



encryption disabled and I can not see video.



Then he drops the call and appears in the VCS-C



Start timeEnd timeDurationSourceDestinationTypeProtocolStatusPeerActions
2013-08-26 14:13:132013-08-26 14:13:2310 secondssip:[email protected]sip:[email protected]TraversalSIP <-> H323482 Loop DetectedThis systemView
2013-08-26 14:13:032013-08-26 14:13:5148 secondssip:[email protected]sip:[email protected]TraversalSIP <-> H323200 OKThis systemView






VCS-E




Start timeEnd timeDurationSourceDestinationTypeProtocolStatusPeerActions



2013-08-26 14:10:212013-08-26 14:10:210 secondssip:[email protected]sip:[email protected]Non-traversalSIP <->482 Loop DetectedThis systemView



I do not quite understand because the call from the internal network to sip,

appears sip to h323  ...



And I can see that the sip registration from internet EX90 falls after the call fails.



I only works h323-h323 call from internet to internal and vice versa


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