08-26-2013 11:15 AM - last edited on 03-25-2019 09:09 PM by ciscomoderator
Hello,
I have configured the vcs-e with dual nic, lan 1 in dmz with nat static public IP address
lan 2: Data segment internal network without nat
vcs-c - data segment internal network
Traversal zone in the vcs-c is active
When I make a call using the alias sip from outside to the internal network the history call on the vcs-e indicates the following:
Start time | End time | Duration | Source | Destination | Type | Protocol | Status | Peer | Actions |
---|---|---|---|---|---|---|---|---|---|
2013-08-26 13:29:07 | 2013-08-26 13:29:07 | 0 seconds | sip:vianyfel_cordaro@protokolgroup.com | sip:anthony_accardi@protokolgroup.com | Non-traversal | SIP <-> | 404 Not Found | This system | View |
Results | |
---|---|
2013-08-26T13:29:07-04:-30 | tvcs: Event="Call Rejected" Service="SIP" Src-ip="10.10.10.1" Src-port="18811" Src-alias-type="SIP" Src-alias="sip:vianyfel_cordaro@protokolgroup.com" Dst-alias-type="SIP" Dst-alias="sip:anthony_accardi@protokolgroup.com" Call-serial-number="33de06d0-0e79-11e3-885e-0010f328943a" Tag="33de0888-0e79-11e3-b738-0010f328943a" Detail="Not Found" Protocol="TCP" Response-code="404" Level="1" UTCTime="2013-08-26 17:59:07,531" |
How I can fix it,please?
08-26-2013 11:47 AM
Hi,
I think you need to post more information about your dial plan, including the resume of your search rules and transforms. Also, post a resume of the search history page, showing the result of the call atempt "not found".
The error "not found" normally is related to problem in your dial plan configuration.
Regards
Paulo Souza
Please rate replies and mark question as "answered" if applicable.
08-26-2013 12:01 PM
OK,
VCS-E
Priority | State | Rule name | Protocol | Source | Authentication required | Mode | Pattern type | Pattern string | Pattern behavior | On match | Target | Actions |
---|
48 | Enabled | local zone- no domain | Any | Any | No | Alias pattern match | Regex | (.+)@protokolgroup.com.* | Replace | Continue | LocalZone | View/Edit | |
50 | Enabled | LocalZoneMatch | Any | Any | No | Any alias | Continue | LocalZone | View/Edit | ||||
50 | Enabled | local zone- full url | Any | Any | No | Alias pattern match | Regex | (.+)@protokolgroup.com.* | Leave | Continue | LocalZone | View/Edit | |
50 | Enabled | Local Zone Match2 Prueba VC | Any | Any | No | Any IP address | Continue | LocalZone | View/Edit | ||||
50 | Enabled | Local Zone Match3 Prueba VC | Any | Any | No | Alias pattern match | Regex | ^(\d+)@protokolgroup.com.* | Replace | Continue | LocalZone | View/Edit | |
52 | Enabled | Local Zone Match5 Prueba VC | Any | Any | No | Alias pattern match | Regex | ((?!.*@.*$).*) | Replace | Continue | LocalZone | View/Edit | |
100 | Enabled | Traversal zone search rule | Any | Any | No | Any alias | Continue | TraversalZone | View/Edit | ||||
101 | Enabled | Traversal zone search rule 2 | Any | Any | No | Alias pattern match | Regex | (.+)@protokolgroup.com.* | Replace | Continue | TraversalZone | View/Edit | |
150 | Enabled | DNS zone search rule | Any | AllZones | No | Alias pattern match | Regex | (?!.*@%localdomains%.*$).* | Leave | Continue | DNSZone | View/Edit |
VCS-C
Priority | State | Rule name | Protocol | Source | Authentication required | Mode | Pattern type | Pattern string | Pattern behavior | On match | Target | Actions |
---|
48 | Enabled | local zone- no domain | Any | Any | No | Alias pattern match | Regex | (.+)@protokolgroup.com.* | Replace | Continue | LocalZone | View/Edit | |
50 | Enabled | LocalZoneMatch | Any | Any | No | Any alias | Continue | LocalZone | View/Edit | ||||
50 | Enabled | local zone- full url | Any | Any | No | Alias pattern match | Regex | (.+)@protokolgroup.com.* | Leave | Continue | LocalZone | View/Edit | |
50 | Enabled | Local Zone Match2 Prueba VC | Any | Any | No | Any IP address | Continue | LocalZone | View/Edit | ||||
50 | Enabled | Local Zone Match3 Prueba VC | Any | Any | No | Alias pattern match | Regex | ^(\d+)@protokolgroup.com.* | Replace | Continue | LocalZone | View/Edit | |
100 | Enabled | Traversal zone search rule | Any | Any | No | Any alias | Continue | TraversalZone | View/Edit | ||||
100 | Enabled | External IP address search rule | Any | Any | No | Any IP address | Continue | TraversalZone | View/Edit | ||||
100 | Enabled | Local Zone Match4 Prueba VC | Any | Any | No | Alias pattern match | Regex | ((?!.*@.*$).*) | Replace | Continue | LocalZone | View/Edit |
08-26-2013 01:13 PM
I change to basics
VCS-C
Priority | State | Rule name | Protocol | Source | Authentication required | Mode | Pattern type | Pattern string | Pattern behavior | On match | Target | Actions |
---|
48 | Enabled | local zone- no domain | Any | Any | No | Alias pattern match | Regex | (.+)@protokolgroup.com.* | Replace | Continue | LocalZone | View/Edit | |
50 | Disabled | LocalZoneMatch | Any | Any | No | Any alias | Continue | LocalZone | View/Edit | ||||
50 | Enabled | local zone- full url | Any | Any | No | Alias pattern match | Regex | (.+)@protokolgroup.com.* | Leave | Continue | LocalZone | View/Edit | |
50 | Disabled | Local Zone Match2 Prueba VC | Any | Any | No | Any IP address | Continue | LocalZone | View/Edit | ||||
50 | Disabled | Local Zone Match3 Prueba VC | Any | Any | No | Alias pattern match | Regex | ^(\d+)@protokolgroup.com.* | Replace | Continue | LocalZone | View/Edit | |
100 | Enabled | Traversal zone search rule | Any | Any | No | Any alias | Continue | TraversalZone | View/Edit | ||||
100 | Enabled | External IP address search rule | Any | Any | No | Any IP address | Continue | TraversalZone | View/Edit | ||||
100 | Disabled | Local Zone Match4 Prueba VC | Any | Any | No | Alias pattern match | Regex | ((?!.*@.*$).*) | Replace | Continue | LocalZone | View/Edit |
VCS-E
Priority | State | Rule name | Protocol | Source | Authentication required | Mode | Pattern type | Pattern string | Pattern behavior | On match | Target | Actions |
---|
48 | Enabled | local zone- no domain | Any | Any | No | Alias pattern match | Regex | (.+)@protokolgroup.com.* | Replace | Continue | LocalZone | View/Edit | |
50 | Disabled | LocalZoneMatch | Any | Any | No | Any alias | Continue | LocalZone | View/Edit | ||||
50 | Enabled | local zone- full url | Any | Any | No | Alias pattern match | Regex | (.+)@protokolgroup.com.* | Leave | Continue | LocalZone | View/Edit | |
50 | Disabled | Local Zone Match2 Prueba VC | Any | Any | No | Any IP address | Continue | LocalZone | View/Edit | ||||
50 | Disabled | Local Zone Match3 Prueba VC | Any | Any | No | Alias pattern match | Regex | ^(\d+)@protokolgroup.com.* | Replace | Continue | LocalZone | View/Edit | |
52 | Disabled | Local Zone Match5 Prueba VC | Any | Any | No | Alias pattern match | Regex | ((?!.*@.*$).*) | Replace | Continue | LocalZone | View/Edit | |
100 | Enabled | Traversal zone search rule | Any | Any | No | Any alias | Continue | TraversalZone | View/Edit | ||||
101 | Disabled | Traversal zone search rule 2 | Any | Any | No | Alias pattern match | Regex | (.+)@protokolgroup.com.* | Replace | Continue | TraversalZone | View/Edit | |
150 | Enabled | DNS zone search rule | Any | AllZones | No | Alias pattern match | Regex | (?!.*@%localdomains%.*$).* | Leave | Continue | DNSZone | View/Edit |
I can now call from ex90 outside, but the call keeps telling me I have encryption disabled and no video.
but registration sip from internet suddenly fails and gets back up and takes several minutes and again falls
and when I call from internal to ex90 outside using the sip alias the call takes a long time and sometimes not set.
vcs-c
Start time | End time | Duration | Source | Destination | Type | Protocol | Status | Peer | Actions |
---|
2013-08-26 15:45:27 | 2013-08-26 15:46:31 | 1 minute 4 seconds | sip:anthony_accardi@protokolgroup.com | sip:vianyfel_cordaro@protokolgroup.com | Traversal | SIP <-> H323 | 404 Not Found | This system | View |
.
When I set the call from the internet to the internal and the ex90 its register in sip and h323, the call always is h323 to sip and not sip to sip, why?
08-26-2013 11:59 AM
I change the configuration in the vcs-c use Default Zone access rules : NO
and now I could make a call from the internal to the endpoint in internet, but from Internet to the internal network I can not.
And then established the call, I get the EX90 a warning screen that says:
encryption disabled and I can not see video.
Then he drops the call and appears in the VCS-C
Start time | End time | Duration | Source | Destination | Type | Protocol | Status | Peer | Actions |
---|---|---|---|---|---|---|---|---|---|
2013-08-26 14:13:13 | 2013-08-26 14:13:23 | 10 seconds | sip:anthony_accardi@protokolgroup.com | sip:vianyfel_cordaro@protokolgroup.com | Traversal | SIP <-> H323 | 482 Loop Detected | This system | View |
2013-08-26 14:13:03 | 2013-08-26 14:13:51 | 48 seconds | sip:anthony_accardi@protokolgroup.com | sip:vianyfel_cordaro@protokolgroup.com | Traversal | SIP <-> H323 | 200 OK | This system | View |
VCS-E
Start time | End time | Duration | Source | Destination | Type | Protocol | Status | Peer | Actions |
---|
2013-08-26 14:10:21 | 2013-08-26 14:10:21 | 0 seconds | sip:anthony_accardi@protokolgroup.com | sip:vianyfel_cordaro@protokolgroup.com | Non-traversal | SIP <-> | 482 Loop Detected | This system | View |
I do not quite understand because the call from the internal network to sip,
appears sip to h323 ...
And I can see that the sip registration from internet EX90 falls after the call fails.
I only works h323-h323 call from internet to internal and vice versa
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