We have a number of extensions which are answered by any one of several people in a department. The Unity boxes for these shared extensions are not synched to any one person's individual Exchange account. How can I send notifications of new messages to multiple e-mail addresses?
We tried building a distribution group in Exchange and entering that address in the Unity box, but nothing happens. Under "Edit Unified Messaging Account (Exchange)" -- if Unity can't/won't send notifications without Synchronize Connection...(Single Inbox) checked, why is that an optional setting? Without it, the Test button generates the result "No capabilities are enabled on the server."
Assuming Unity Connection, not Unity since you mention Single Inbox. Specify product and version when posting.
Single Inbox requires a normal Exchange mailbox, not a distribution list. If you want a DL as the receiptient you need to use the Message Actions menu option and change voicemails to Relay with the DL SMTP address specified.
PS- Exchange-side message rules are not processed for Single Inbox-deposited messages so creating a rule in Outlook won't work.