Sending Notifications to Multiple Exchange Recipients

Answered Question
Aug 27th, 2013
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We have a number of extensions which are answered by any one of several people in a department.  The Unity boxes for these shared extensions are not synched to any one person's individual Exchange account.  How can I send notifications of new messages to multiple e-mail addresses? 

We tried building a distribution group in Exchange and entering that address in the Unity box, but nothing happens.  Under "Edit Unified Messaging Account (Exchange)" -- if Unity can't/won't send notifications without Synchronize Connection...(Single Inbox) checked, why is that an optional setting?  Without it, the Test button generates the result "No capabilities are enabled on the server."

Correct Answer by Jonathan Schulenberg about 3 years 11 months ago

Assuming Unity Connection, not Unity since you mention Single Inbox. Specify product and version when posting.


Single Inbox requires a normal Exchange mailbox, not a distribution list. If you want a DL as the receiptient you need to use the Message Actions menu option and change voicemails to Relay with the DL SMTP address specified.


PS- Exchange-side message rules are not processed for Single Inbox-deposited messages so creating a rule in Outlook won't work.



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Correct Answer
Jonathan Schulenberg Wed, 08/28/2013 - 04:10
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Assuming Unity Connection, not Unity since you mention Single Inbox. Specify product and version when posting.


Single Inbox requires a normal Exchange mailbox, not a distribution list. If you want a DL as the receiptient you need to use the Message Actions menu option and change voicemails to Relay with the DL SMTP address specified.


PS- Exchange-side message rules are not processed for Single Inbox-deposited messages so creating a rule in Outlook won't work.



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Robin Burns Wed, 08/28/2013 - 07:16
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Thanks, that worked -- and it's much simpler than other SMTP instructions I found, which didn't seem to be what we were after.  Not interested in local Outlook rules for this purpose -- too much to track and maintain when staff change.


We are running Cisco Unity Connection version: 8.6.2.20000-76

AskQ2Forum_2 Thu, 09/26/2013 - 03:01
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Hi Jonathan, just a follow up question - we have setup smtp notifications from Unity connection and works fine. we do not have single inbox configured. If we had the smtp recipient's address as a group mailbox (i.e. setup an Exchange  distribution group) would the notifications go out to the multiple recipients within that group?


TIA...Jaginder 

Jonathan Schulenberg Thu, 09/26/2013 - 04:31
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That's up to Exchange; once CXN sends the SMTP message to the smart host, it has no involvement in what happens to it. By default Exchange doesn't allow unauthenticated relayed mail to distribution lists. You would need to ensure that Exchange is configured to allow it for the intended alias.



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