Route Group w/ Top Down did not work automatically, but worked manually when changed the priority

Answered Question
Aug 28th, 2013
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Anyone out there might help me to point on the right direction about why the top down did not work automatically when I shutdown a voice-port E1 in the first gateway listed on route group? However, it worked when I manually changed the priority from below to top.


For instance: site A - RG_A (top down): on the top 10.x.x.1 (site A), below 10.x.x.2 (site B)

I shutdown the voice-port and/or dial-peer pots to the PSTN on site A, but the call did not get redirected to the Site B. However, when I manually moved site B to the top, then the call worked through site B.


The call flow is the same for Site A and B: PSTN - E1 - H.323 - CM 8.6


It looks like either I missed something very basic or the call manager did not receive the link to the PSTN was down, therefore, did not even try to the next gateway available.


Thoughts? Thanks in advance for any help.

Correct Answer by Chris Deren about 3 years 11 months ago

Do you have the following service parameters set to False:


Stop routing on user busy flag

stop routing on unallocated number flag


Chris

Correct Answer by George Thomas about 3 years 11 months ago

Make sure that Stop routing on Unallocated number Flag and Stop routing on user busy flag are set to false under Service parameters.



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Correct Answer
George Thomas Wed, 08/28/2013 - 12:48
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Make sure that Stop routing on Unallocated number Flag and Stop routing on user busy flag are set to false under Service parameters.



Please rate useful posts.

Correct Answer
Chris Deren Wed, 08/28/2013 - 12:50
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    2017 IP Telephony, Contact Center, Unified Communications

Do you have the following service parameters set to False:


Stop routing on user busy flag

stop routing on unallocated number flag


Chris

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