I am trying to do CTIOS based Silent Monitoring with IP hardphones-
I have done the confifs,when I try to start monitoring the agent I get error-
"Voice transmitter is not installed properly in the targeted agent"
Before this I got an error-
"The workstation of the targeted agent is not receiving any voice from IP Phone'-when i disabled the wireless i got the above error.
I am using 7961 phones and Windows 7 and my IP Phone is daisy chained.