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Cisco ACS 5.4 failed to join primary instance.

Unanswered Question
Sep 4th, 2013
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Did anyone encountered this before when trying to join the secondary instance to the primary?


The same version both the box is running.

Please help.

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Jatin Katyal Wed, 09/04/2013 - 13:57
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Do we have more than 1 interface configured on primary ACS?

Jatin Katyal

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seongyee067 Wed, 09/04/2013 - 16:08
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Hi,no. Only one interface configured on the primary instance.

Jatin Katyal Wed, 09/04/2013 - 16:32
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Can you please provide me management level debugs:

Here are the steps:

acs/acsadmin# acs-config

Escape character is CNTL/D.

Username: xxxx ( GUI ADMIN USERNAME)

Password: xxxx ( GUI ADMIN PASSWORD)

acs/acsadmin(config-acs)# debug-log mgmt level debug


Attempt to register the secondary server again.

Show acs-logs filename ACSManagement.log

Note: Once you collect the above fine. Turn off the mgmt logs with this command

           debug-log mgmt level warn

Save complete output of the ACSManagement.log in a text file and attach to your next post when possible.

Jatin Katyal

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Tarik Admani Wed, 09/04/2013 - 22:13
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Is there a firewall between the two ACS appliances? Also are you able to resolve dns in both directions, primary to secondary and secondary to primary?

Tarik Admani
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adriansales Mon, 03/10/2014 - 19:02
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