I have a client that has locked themself out of the device for ssh and https. They would like to factory reset the unit but not sure how to accomplish without being able to login. Any assistance is appreciated...thanks
You need to use a serial connection, see page 24 of the troubleshooting guide for "how to":
or, alternaltively, open a TAC case - still need that serial connection though.
Please rate replies and mark question(s) as "answered" if applicable.