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C40 Factory Reset How To

Answered Question
Sep 5th, 2013
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Hello,


I have a client that has locked themself out of the device for ssh and https.  They would like to factory reset the unit but not sure how to accomplish without being able to login.  Any assistance is appreciated...thanks

Correct Answer by Jens Didriksen about 3 years 11 months ago

You need to use a serial connection, see page 24 of the troubleshooting guide for "how to":

http://www.cisco.com/en/US/docs/telepresence/endpoint/codec-c-series/tc6/troubleshooting_guide/tc_troubleshooting_guide_tc60.pdf


or, alternaltively, open a TAC case - still need that serial connection though.


/jens


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Correct Answer
Jens Didriksen Thu, 09/05/2013 - 17:09
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You need to use a serial connection, see page 24 of the troubleshooting guide for "how to":

http://www.cisco.com/en/US/docs/telepresence/endpoint/codec-c-series/tc6/troubleshooting_guide/tc_troubleshooting_guide_tc60.pdf


or, alternaltively, open a TAC case - still need that serial connection though.


/jens


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Wayne DeNardi Thu, 09/05/2013 - 18:33
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    2017 TelePresence

I have a client that has locked themself out of the device for ssh and https.


What do you mean by "locked themself out"?  Have they just forgotten the password, or have they turned the network services for ssh and https off?  If it's the latter, they can be turned back on via the menu (assuming the menu isn't password protected as well).

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