Solved: C40 Factory Reset How To

Josh Adamson · ‎09-05-2013

Hello,

I have a client that has locked themself out of the device for ssh and https. They would like to factory reset the unit but not sure how to accomplish without being able to login. Any assistance is appreciated...thanks

Jens Didriksen · ‎09-05-2013

You need to use a serial connection, see page 24 of the troubleshooting guide for "how to":

http://www.cisco.com/en/US/docs/telepresence/endpoint/codec-c-series/tc6/troubleshooting_guide/tc_troubleshooting_guide_tc60.pdf

or, alternaltively, open a TAC case - still need that serial connection though.

/jens

Please rate replies and mark question(s) as "answered" if applicable.

View solution in original post

Jens Didriksen · ‎09-05-2013

You need to use a serial connection, see page 24 of the troubleshooting guide for "how to":

http://www.cisco.com/en/US/docs/telepresence/endpoint/codec-c-series/tc6/troubleshooting_guide/tc_troubleshooting_guide_tc60.pdf

or, alternaltively, open a TAC case - still need that serial connection though.

/jens

Please rate replies and mark question(s) as "answered" if applicable.

Josh Adamson · ‎09-11-2013

Thanks for the info and issue is now resovled!!!

Wayne DeNardi · ‎09-05-2013

I have a client that has locked themself out of the device for ssh and https.

What do you mean by "locked themself out"? Have they just forgotten the password, or have they turned the network services for ssh and https off? If it's the latter, they can be turned back on via the menu (assuming the menu isn't password protected as well).

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.