Internet Explorer 10

gene.evans · ‎09-09-2013

Does anyone know where a compatiblity chart would be located that can tell me if Call Manager 8.x, CME and CCX are compatible with Internet explorer 10? I have not been able to find any information so far and our company wants to make sure that IE 10 will not be a problem. For example for call manager 8.x will IE 10 work for the administrator GUI, PCA and CCMuser?

Manish Gogna · ‎09-13-2013

Hi,

IE 10 should work on CUCM 8.x as per the following link

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/delta/delta.html

"Cisco Unified Communications Manager Assistant administration (using Cisco Unified Communications Manager Administration) and the Assistant Console are supported on Microsoft Internet Explorer (IE) 5.5 or later, Firefox 3.x or later, and Safari 4.x or later.'

Even the release notes for CUCM 9.1 mention IE 6.0 and later.

For UCCX, the CAD-BE, WebChat, Appadmin, Appuser and AppSupervisor clients do not support IE 10, however it can be run on clients where CCX historical reports are run. Check the pdf at the following location.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_comp
atibility/matrix/crscomtx.pdf

For CME side, there isn't a clear doc that i could find but i did find that there is a compatibility problem between Cisco Configuration Professional and Internet

Explorer 10. To resolve the issue: Open Internet Explorer 10 and press Alt key to view the up menu, then click the Tools menu and Compatibility View Settings, Add IP address 127.0.0.1 for compatibility view.

HTH

Manish

rowdygardner · ‎01-20-2014

We are having issues with getting CUCM 8.6 Admin working with IE11.

Does the Compatability View Settings change also fix this problem with IE11?

Manish Gogna · ‎01-20-2014

HI Robert,

As per

https://tools.cisco.com/bugsearch/bug/CSCum26480/?reffering_site=dumpcr

Symptom:

Menu bar doesn't work when viewed through IE11 browser. Menu drop down doesn't appear if you click or hover around the main menu

Conditions:

When CUCM interface is accessed through IE11 browser

Workaround:

Run IE in compatible mode or use lower versions of IE or use other compatible browsers like Firefox or Chrome

HTH

Manish