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UCCX 8.0 and QM 8.5 Screen recording not working.

Unanswered Question
Sep 10th, 2013
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Dear Networkers,


We have UCCX 8.0 with QM 8.5 We're using Network recording mode.


Everything seems to be ok ! Audio recording is working, but screen recording stopped working !


I can't find why or how it should work again.


In fact, checked the proxy gateway security, configuration, ...etc and it seems to be ok.
In the daily folder i can see the .erec and .rec files. But i notcied when opeing the xml files the field :


  <keep_voice>1</keep_voice>

  <keep_screen>0</keep_screen>


From the log files, i can see the server start screen recording. So I think that the screen is not kept for some reason !


Can you please advice ?

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Aaron Harrison Wed, 09/11/2013 - 01:56
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Hi


It looks like you don't have your workflows set up correctly in Administrator - the calls are being set for archive recording only rather than for 'quality', or something similar.


Aaron

haouaswajih Wed, 09/11/2013 - 02:53
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Hi Aron,

Thanks for your reply.


I checked, and calls are being configured to be recorded (voice and screen) in the workflows.

Please find attached the screenshots.

I am really confused, I can't find the root cause of this issue.


Can you please advice.


Thanks in advance.

Aaron Harrison Wed, 09/11/2013 - 04:05
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OK - the workflows look OK.


Are the teams correctly assigned to this workflow?


Also check on the user page - are the users licensed for 'advanced' QM?


Aaron

Aaron Harrison Wed, 02/11/2015 - 07:37
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To do for what?

... and this thread is a year old... it doesn't look like yours... perhaps start a new one with a little more description of your issue.

haouaswajih Tue, 11/26/2013 - 12:03
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Hi screen recording is working fine and there was no issue with my configuration or workflows.


The only thnng that you should know, is that you will not be able to find screen records for the day : let's suppose that you started screen recording monday, inorder to see screen records, you need to wait for tuesday ! then u'll find the records.


u need to wait 24 hours to be able to see screen records for the previous 24 hours, and unfortunately it"s not configurable.


I had to open a TAC  with Calabrio to know it ! :/


Hope that this will help u.

Mohammed Shafee... Mon, 04/07/2014 - 08:23
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Hi,

 

I am also facing the same issue. Voice recording is working fine with me. But screen recording is not working.

Could you please share me what all configuration should be done extra for screen recording to work fine.

I have already created work flow and enabled screen recording in it. What else i have to configure .

Please help

Mohammed Shafee... Mon, 04/07/2014 - 08:22
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Hi,

 

I am also facing the same issue. Voice recording is working fine with me. But screen recording is not working.

Could you please share me what all configuration should be done extra for screen recording to work fine.

I have already created work flow and enabled screen recording in it. What else i have to configure .

Please help

 

Mohammed Shafee... Thu, 04/10/2014 - 03:48
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Hi,

i am having the same issue.

Can you please share me the screen recording configuration

 

Laith Ibrahim Sun, 11/29/2015 - 04:30
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I have UCCX 10.6 & AQM 10.6 SR6


The screen recording & monitoring worked for me only one day,

The other day it stopped working and i can't seem to make it work again.

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