I have built up CUCM 8.6(2a), CUPS 8.6(5), and integrated them according to the cisco official docs.
Now, I finished the configuration according to the Jabber install guide & Server Setup Guide. However, the first login experience indicates that Jabber is a quite tricky software to deal with.
When I run Cisco Jabber for Windows 9.2.4 for the first time, it prompt me as below,
Server Type: Cisco Webex / Cisco Unified Presence
Login Server: Server address / Domain
Q1: What is going on there? Whe Webex get involved here? Why CUCM is not listed as a Server Type? How should I input here for a successful login (My CUCM IP: 192.168.169.11, CUPS IP: 192.168.169.12, DNS is not used here, let alone Domain)?Those parameters and steps are never mentioned in the End user Guide. The Jabber is not behaving as expected at all !!
Q2: As far as I know, Jabber can work in only 2 modes, Full UC Mode, Phone-Mode, only difference between them is media terminates at PC or desktop phone. Am I right? how can I determine which mode I am currently in?
Q3, In Connectin Setting Diagram, I select Cisco Unified Presence as server type, and input CUPS IP for Server Address & Domain, then, I use end user ID and password configured on CUCM to login, but end up with "cannot communicate with the server". Is that a bug ?
Thanks in advance.
A1: Because it can use either (webex or CUPS), there are two deployment modes, all is on the documentation if you haven't gone thru it.
You type in what it's asking, nothing more. Choose one, and then use the CUPS hostname, DNS is basically mandatory, the PC needs name resolution for all you have configured (VM/CUCM/etc)
A2: No, it can be IM&P, full UC and phone mode. No, Full UC and phone mode use the PC for media termination, deskphone control uses the phone for media. Did you change the parameters during install for phone mode??? If not, it's not in phone mode.
A3: No, that can be many things, DNS, connectivity, credentials, etc
You mention DNS is not used, so, most likely that's the problem.
I'd strongly recommend you to review the whole deployment guide for Jabber for Windows.
if this helps, please rate