Gila Wallboard Overall stats not correct

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Sep 12th, 2013
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I am having an issue where the Overal Stats don't reflect the queue stats for abandoned calls.  The abanonded calls appears to only reflect the data from one of our CSQ's.  I have ran the sql queries and the information that is displayed is correct in the tables.


I am using

SELECT * FROM RtICDStatistics


to get the abandoned calls.  When I run

SELECT CSQName, loggedInAgents, availableAgents, callsWaiting, callsHandled, totalCalls, callsAbandoned, convLongestWaitDuration, endDateTime FROM RtCSQsSummary ORDER BY CSQName I see abandoned calls in both CSQ's.  It appears as if the total from the last one is what I am getting for the overall stats.


Thanks,


Joe

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grebac.2ring Tue, 10/08/2013 - 06:57
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Joe,

Maybe it is time to switch to 2Ring DASHBOARDS & WALLBOARDS - www.2Ring.com/DW, there is a free trial that you can have up and running in 5 minutes or less.

Michal, 2Ring

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