Upgrading old MXP 3000 from version 6

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Sep 19th, 2013
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I know that on the C series codecs you are entitled to the software updates within the whole number release you are at.


Is that the same on the old MXP line?


I have a customer with a problematic MXP 3000. You can't buy a service contract for it because it's EOL. That being said it would be nice to at least get the last MXP (9.x) on it.


I'd love for them to toss it and upgrade to a C series, but I don't feel that's going to happen.


thanks ahead of time!

-Doug

Correct Answer by Patrick Sparkman about 3 years 11 months ago

Anyone is entitles to a software upgraded to F9.x with this advisory as long as the system in question is listed under the "Affected Prodcuts" section of the notice, no matter if it is EOL and it's current status of having a service contract or not.

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Patrick Sparkman Thu, 09/19/2013 - 16:43
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You do not need to do incemantal steps, you just need to get a release key for F9.

You're right Martin, duh.


I read the advisory before I linked to it to make sure I had the right one, so when I was typing my reply I had F9.1 on the brain, and wasn't thinking of going straight to F9.3 once you got an F9 release key.

Douglas Baggett Fri, 09/20/2013 - 05:11
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So I'm entitled to a software update even though it's not under contract for maintenance?


Would that apply to units not EOL as well? I have an Edge 95 that is also on version 7 but it's not EOL so you can actually buy a maintenance contract for it.

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Patrick Sparkman Fri, 09/20/2013 - 05:46
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Anyone is entitles to a software upgraded to F9.x with this advisory as long as the system in question is listed under the "Affected Prodcuts" section of the notice, no matter if it is EOL and it's current status of having a service contract or not.

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