I know that on the C series codecs you are entitled to the software updates within the whole number release you are at.
Is that the same on the old MXP line?
I have a customer with a problematic MXP 3000. You can't buy a service contract for it because it's EOL. That being said it would be nice to at least get the last MXP (9.x) on it.
I'd love for them to toss it and upgrade to a C series, but I don't feel that's going to happen.
thanks ahead of time!
Anyone is entitles to a software upgraded to F9.x with this advisory as long as the system in question is listed under the "Affected Prodcuts" section of the notice, no matter if it is EOL and it's current status of having a service contract or not.
You do not need to do incemantal steps, you just need to get a release key for F9.
Contact [email protected] with the info of your serial number and refer to the advisory.
You should then get a release key which you can use to upgrade to the latest which is F9.3.1