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Disable Login in UCCX

Answered Question
Sep 23rd, 2013
User Badges:


Hi


We are using UCCX9.0 with CUCM 9.1


By default Agents should need to log to CAD and put ready to answer calls, can we disabe this ? I need to get calls to Agents without login, basically no neet use CAD for Agents, only Phone is enough, how can we do this ?


Regds

$

Correct Answer by islam.kamal about 3 years 10 months ago

Hello


1-Are you need to make you agent to login automatically without enter (ID,Pwd,Ext)?. If this please find my answer below


A- On Device - phone services - Add new -  create a new IPCC service and use the below URL http://xxx.xxx.xxx.xx:6293ipphone/jsp/sciphonexml/IPAgentLogin.jsp    , where (xxx.xxx.xxx.xx  the IP address of UCCX). After that enabled the service , then add new parameters (Ext,ID,Pwd).

B-Go to CUCM , Device-Phone-subscribe your phone to the new service whish you addes on step a. You will be asked to fill out the paramters which you added on step A. When the agent press service , select the service will log on automatically.



2-If your question to make your agents to be ready , this issue famous after no answer. Please use my below answer


paramater "Agent State after Ring No Answer* " to "Ready" state in UCCX Admin->System->System Parameter page


If my answers not meet your requirements , let me know.


Thanks


Please rate all usefule information


,

Correct Answer by Chakshu Piplani about 3 years 10 months ago

Hi Fernando,


The agent will need to login to get calls through CCX, but they have option like either to login to phone using IPPA (one button login)


Or use CAD application on there desktop.


By using IPPA they will not need CAD on there desktop they will login to CCX through a service configured on CUCM that service will have CCX IP and they can change states through phone itself.


This doc is quite old but the config is same.


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml


Let me know if you need help configuring this.


There is no way for agents to take calls without IPPA or CAD for ACD.


Regards,
Chuck


Please rate helpful posts and identify correct answers.

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Correct Answer
Chakshu Piplani Mon, 09/23/2013 - 06:52
User Badges:
  • Cisco Employee,

Hi Fernando,


The agent will need to login to get calls through CCX, but they have option like either to login to phone using IPPA (one button login)


Or use CAD application on there desktop.


By using IPPA they will not need CAD on there desktop they will login to CCX through a service configured on CUCM that service will have CCX IP and they can change states through phone itself.


This doc is quite old but the config is same.


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml


Let me know if you need help configuring this.


There is no way for agents to take calls without IPPA or CAD for ACD.


Regards,
Chuck


Please rate helpful posts and identify correct answers.

Correct Answer
islam.kamal Mon, 09/23/2013 - 10:12
User Badges:
  • Red, 2250 points or more

Hello


1-Are you need to make you agent to login automatically without enter (ID,Pwd,Ext)?. If this please find my answer below


A- On Device - phone services - Add new -  create a new IPCC service and use the below URL http://xxx.xxx.xxx.xx:6293ipphone/jsp/sciphonexml/IPAgentLogin.jsp    , where (xxx.xxx.xxx.xx  the IP address of UCCX). After that enabled the service , then add new parameters (Ext,ID,Pwd).

B-Go to CUCM , Device-Phone-subscribe your phone to the new service whish you addes on step a. You will be asked to fill out the paramters which you added on step A. When the agent press service , select the service will log on automatically.



2-If your question to make your agents to be ready , this issue famous after no answer. Please use my below answer


paramater "Agent State after Ring No Answer* " to "Ready" state in UCCX Admin->System->System Parameter page


If my answers not meet your requirements , let me know.


Thanks


Please rate all usefule information


,

W S H FERNANDO Tue, 09/24/2013 - 05:57
User Badges:

Hi Islam and Chuck


This is working fine, thanks for the support,


Cheers !!!!!!!!!!!!


Regds

$

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