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Add a call to queue with priority in UCCX 8.5

Answered Question
Sep 25th, 2013
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Hi,

I want to assign a call in queue with high priority than other, how can i do that?

I am adding customers call to a queue using "Select Resource" Method, but i dont know how can i prioritize calls.


Thanks

Correct Answer by Jonathan Schulenberg about 3 years 10 months ago

Use the Set Contact Priority step. All calls are a one (1) by default so the higher the number the more important they are.


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/programming/guide/SeriesVol2.pdf



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Correct Answer
Jonathan Schulenberg Wed, 09/25/2013 - 06:58
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Use the Set Contact Priority step. All calls are a one (1) by default so the higher the number the more important they are.


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/programming/guide/SeriesVol2.pdf



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Chris Deren Wed, 09/25/2013 - 08:17
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Exactly (+5 for Jonathan), this has been asked many times before with some really good answers/examples.


HTH,


Chris

Muhammad Usman Wed, 10/02/2013 - 00:28
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Thanks Jonathan. Kindly also confirm that i will add the "Set priority Step" before the "Select resource Step"?

Jonathan Schulenberg Wed, 10/02/2013 - 05:17
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In your case yes, before the Select Resource step; however, it is also possible to raise the priority within the queued branch.



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