I can´t register phones in CallManagerExpress 15.3-3.M

Answered Question

Hello,


I have a problem with CME, i upgraded 2911 for version ios universalk9-mz.SPA.153-3.M and when router startup cannot laod the phone files.


Warning: flash0:/IP_Phones/7942_7962/Sccp/SCCP6901.9-2-1-a.loads does not exist.  Command retained.

Warning: flash0:/IP_Phones/7942_7962/Sccp/SCCP6911.9-2-1-a.loads does not exist.  Command retained.

Warning: flash0:/IP_Phones/7942_7962/Sip/SCCP6911.9-2-1-a.loads does not exist.  Command retained.

Warning: flash0:/IP_Phones/7942_7962/Sip/SCCP6901.9-2-1-a.loads does not exist.  Command retained.


dir flash0:

3  -rw-         676   Oct 3 2013 12:49:02 +02:00  SCCP42.9-2-1S.loads

    4  -rw-         680   Oct 3 2013 12:49:12 +02:00  term42.default.loads

    5  drw-           0   Oct 3 2013 11:07:04 +02:00  CME 9.5.0 GUI

   24  -rw-         680   Oct 3 2013 12:49:28 +02:00  term62.default.loads

   25  -rw-         481   Oct 3 2013 16:05:40 +02:00  SCCP69xx.9-2-1-0.loads

   27  drw-           0   Oct 3 2013 11:08:58 +02:00  IP_Phones


#dir

Directory of flash0:/IP_Phones/


   28  drw-           0   Oct 3 2013 11:08:58 +02:00  6901_6911

   45  drw-           0   Oct 3 2013 11:11:28 +02:00  6921_6941_6961

   56  drw-           0   Oct 3 2013 11:12:18 +02:00  7942_7962


and i have tftp server configured:

tftp-server flash0:/IP_Phones/6921_6941_6961/Sccp/SCCP69xx.9-2-1-0.loads

tftp-server flash0:/IP_Phones/7942_7962/Sccp/SCCP6901.9-2-1-a.loads

tftp-server flash0:/IP_Phones/7942_7962/Sccp/SCCP6911.9-2-1-a.loads

tftp-server flash0:/IP_Phones/7942_7962/Sip/SCCP6911.9-2-1-a.loads

tftp-server flash0:/IP_Phones/6921_6941_6961/SIP/SIP69xx.9-2-1-0.loads

tftp-server flash0:/IP_Phones/7942_7962/Sip/SCCP6901.9-2-1-a.loads

tftp-server flash0:/IP_Phones/6901_6911/SIP/SIP6911.9-2-1-0.loads

tftp-server flash0:/IP_Phones/6901_6911/SIP/SIP6901.9-2-1-0.loads

tftp-server flash0:/IP_Phones/6901_6911/Sccp/SCCP6911.9-2-1-a.loads

tftp-server flash0:/IP_Phones/6901_6911/Sccp/SCCP6901.9-2-1-a.loads

tftp-server flash0:/IP_Phones/7942_7962/Sip/SIP42.9-2-1S.loads

tftp-server flash0:/IP_Phones/7942_7962/Sip/term42.default.loads

tftp-server flash0:/IP_Phones/7942_7962/Sip/term62.default.loads

tftp-server flash0:/IP_Phones/7942_7962/Sip/jar42sip.9-2-1TH1-13.sbn

tftp-server flash0:/IP_Phones/7942_7962/Sccp/jar42sccp.9-2-1TH1-13.sbn

tftp-server flash0:/IP_Phones/7942_7962/Sccp/SCCP42.9-2-1S.loads

tftp-server flash0:/IP_Phones/7942_7962/Sccp/term42.default.loads

tftp-server flash0:/IP_Phones/7942_7962/Sccp/term62.default.loads


What I am doing worng ???


Rgards,

Gil












Correct Answer by islam.kamal about 3 years 10 months ago

Hi Luis


In addition to the useful information which MR/Anas shared with you , please type under telephony-service no create cnf-files and then create cnf-files as the below


Telephony-service

no create cnf-files

create cnf-files.



Thank you

please rate all useful information

Correct Answer by Anas Abueideh about 3 years 10 months ago

Hi,


what is the current firmware on the phones ?, if it is 9-3-1, it will not upgrade the phones.


also make sure you have the files on the flash, tray to use alias commnad like the below



tftp-server flash0:/IP_Phones/7942_7962/Sccp/term62.default.loads alias /term62.default.loads


HTH

Anas


please rate all helpful posts

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Correct Answer
Anas Abueideh Fri, 10/04/2013 - 14:51
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Hi,


what is the current firmware on the phones ?, if it is 9-3-1, it will not upgrade the phones.


also make sure you have the files on the flash, tray to use alias commnad like the below



tftp-server flash0:/IP_Phones/7942_7962/Sccp/term62.default.loads alias /term62.default.loads


HTH

Anas


please rate all helpful posts

Hi Anas,

This works thank you for your help, the phones is registered right now


But i have another problem...i have Cisco Unified IP Conference Phone 8831 and i can´t register this conference... i have cme version 10 and i have the correct files in the flash but i cannot register the device.


RF-RT-01#sh telephony-service

CONFIG (Version=10.0)

=====================

Version 10.0

Max phoneload sccp version 17

Max dspfarm sccp version 18


RF-RT-01(config-telephony)#load ?

  12SP       12SP+ and 30VIP phones

  6901       Cisco IP Phone 6901

  6911       Cisco IP Phone 6911

  6921       Cisco IP Phone 6921

  6941       Cisco IP Phone 6941

  7985       Cisco IP Phone 7985....

  ......

  8941       Cisco IP Phone 8941

  8945       Cisco IP Phone 8945

  ata        ATA  phone emulation for analog phone


This means that CME not support Cisco Unified IP Conference Phone 8831??


Rgards,

Luís Gil

Pete Cowen Mon, 11/18/2013 - 06:17
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Hello, did you manage to get the 8831 working on CME v10?


Cisco Unified IP Conference Phone 8831

Correct Answer
islam.kamal Fri, 10/04/2013 - 15:08
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  • Red, 2250 points or more

Hi Luis


In addition to the useful information which MR/Anas shared with you , please type under telephony-service no create cnf-files and then create cnf-files as the below


Telephony-service

no create cnf-files

create cnf-files.



Thank you

please rate all useful information

Jonathan Schulenberg Sun, 10/06/2013 - 07:16
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    2017 IP Telephony

Also don't forget about the EULA acceptance now. Phones will not be allowed to register until this is done.


conf t

license accept end user agreement



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