Hi all, being new to RV120W, I have encountered a difficulty an would like to know whether any of you have encountered/ever been able to reproduce the following issue:
1) I clicked Backup/Restore settings -> Copy mirror to startup. The router reboots. Then I can't login to it with any username and password. I then need to do a factory reset.
2) I clicked Backup/Restore settings -> Backup mirror configuration to make a backup, and then press Restore startup configurations. The router reboots.
Then I can't login to it with any username and password. I then need to do a factory reset.
3) I clicked Backup/Restore settings -> Backup startup configuration to make a backup, and then press Restore startup configurations. The router reboots. Then I can't login to it with any username and password. NO factory reset is required.
Firmware tested: 126.96.36.199, 188.8.131.52
a) Is it a bug? (Or just my misoperation/misconception?)
b) Does it mean that, if true, before making a backup configuration, I have to reboot it once and backup the rebooted startup configuration?
Thanks very much for all your help!
Thank you for reaching the Small Business Support Community.
I understand the problem is that none of these Backup and Restore options takes the startup (saved) or mirror (last known good) username and password you previously configured. There are no identified caveats about it and since you are already running the latest firmware release, I suggest you to contact the Small Business Support Center directly to have an engineer open a case and of course provide you a solution;
Please let me know if there is any further assistance I may help you with in the meantime.
Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer
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Hi Johnny, if you did as you described, it sounds like you're writing an empty config over the start up config. The step I see missing is where you specify the file to load.
So to confirm... you click the backup button and it generated the backup file that you saved to a computer. Then you browsed that file, selected it and chose the restore option and then your credentials did not work?
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