10-07-2013 06:23 AM - edited 03-16-2019 07:44 PM
Ok, hopefully I am on the correct forum....
We currently have a main helpdesk number that after a few rings, will ring over on other extentsions. Since this number is different from the rest of the department, I would like to program a button on my phone/line so when the helpdesk line is called, the button on my phone will light up and display who is calling. The model of phones I am looking to do this on is the Cisco 7962 and 7942.
Thanks
Solved! Go to Solution.
10-07-2013 10:25 AM
Yes, if you want to have a new/separate DN for that.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
10-07-2013 07:47 AM
And what do you use???
CUCM?? CME?? version???
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
10-07-2013 07:50 AM
Sorry, we are using Cisco Unified CM 7.1.5.
10-07-2013 07:58 AM
You can add another line (if there's room on the phone) as a shared line, or add it as a line group, or use your current line on a line group.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
10-07-2013 09:29 AM
So I just programing the button as a new DN?
10-07-2013 10:25 AM
Yes, if you want to have a new/separate DN for that.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
10-07-2013 01:31 PM
Created a new BLF SD and that was what I was looking for. Thanks for setting me on the right track.
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