We have an interesting issue when users decline a call on Jabber for Windows, IM&P 9.1 Jabber 9.2.4
If Jabber is in softphone mode the decline goes to UCXN over CUCM Trunk as expected as a fwd no answer and user gets VM.
If Jabber is in deskphone mode the decline goes to UCXN over Avaya PIMG Trunk, not as expected, as a direct call with no called or redirected number and the call gets UCXN general greeting.
We have an Avaya PBX with VM already in place with UCXN and Pim G routing.
Inbound calls come in to CUCM via a cube, DID’s were ported over a week ago.
If same user hits idivert on their 7942, the call goes to VM as expected, so only issue is with Jabber when in deskphone mode and user selects decline….
There is an xml file pointing users to use UDS on CUCM.
Both the CSF and 7942 phones are setup identically.... identically....