Upgrade Recommendations

Hieronymous Merkin · ‎10-09-2013

We have to move from 8.5 to 8.6 on CUCM. The question is do we have to upgrade Unity and UCCX at the same time? or if we only upgrade UCCX do we need to upgrade CUCM and Unity? Where is the most USEFUL upgrade process outlined for planning purposes?

Duh---

Aman Soi · ‎10-09-2013

Hi Merkin,

You need to refer the Software compatibility matrix for all products and plan accordingly?

regds,

aman

Aman Soi · ‎10-09-2013

Hi,

you can refer the CRS/UCCX compatibilty guide

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

for call manager

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf

Unity Connection

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucsccpmtx.html

regds,

aman

islam.kamal · ‎10-09-2013

Hi

In addition to the useful information which should be read firstly , if you need to start upgrade . I think the you have to follow below:-

1-CUCM Publisher

2-CUCM Subscriber

3-UCCX ,or if you have UCCX nodes .Please start with UCCX pub then other nodes.

4-CUC,or if you have CUC nodes .Please start with CUC pub then other nodes

Please also find the below link for upgrade from 8.5 to 8.6

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_6_2/cucm-rel_notes-862a.html#wp2058252

Thank you

please rate all useful information