we have a customer which is using a ISE-3315 Hardware appliance running 18.104.22.168 Patch 1. He needed to upgrade to 1.2 Patch 2 to support iOS7. There is no secondary appliance so this is a standalone deployment.
We did the upgrade according to Cisco documents (backup, patching the current to the latest patch, performing the upgrade). This all seems to have successfully gone through. I can access the CLI via SSH but the application services are not going to start. I tried to stop and start the services (application stop ise/ application start ise) but I get the following message:
ise/admin# application start ise
Waiting up to 20 seconds for lock: APP_START to complete
Database is still locked by lock: APP_START. Aborting. Please try it later
% Error: Another ISE DB process (APP_START) is in progress, cannot perform Application Start at this time
I waited for half a day but it stayed the same. Also commands like application configure or application config-reset do not work. restarting the ISE did not work aswell.
Has anyone encountered this problem and solved it? My next Idea would be a clean re install of ISE 1.2 and then restoring the backup.
I had an issue with the MnT DB upgrade during a 1.1 ISE to 1.2 ISE upgrade. It got stuck for hours. Upon calling TAC, that is exactly what they advised. Install a fresh node and restore the backup. It will convert it to 1.2 upon restoration.
The TAC engineer I worked with also admitted that they had very mixed results in the 1.1 -> 1.2 upgrade so they had been recommending installing new and restoring configuration.