×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

5508 controller

Unanswered Question
Oct 14th, 2013
User Badges:

I have a 5508 WLC. Where do I increase the session time for a WLAN session? We have a BYOD segment and have been getting complaints that users are being disconnected after about 45 minutes.                  

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
aqjaved Mon, 10/14/2013 - 09:45
User Badges:
  • Bronze, 100 points or more

The  smaller of this value or the session timeout for the guest WLAN, which  is the WLAN on which the guest account is created, takes precedence. For  example, if a WLAN session timeout is due to expire in 30 minutes but  the guest account lifetime has 10 minutes remaining, the account is  deleted in 10 minutes upon guest account expiry. Similarly, if the WLAN  session timeout expires before the guest account lifetime, the client  experiences a recurring session timeout that requires authentication.

You  can change a guest user account with a non-zero lifetime to another  lifetime value at any time while the account is active. However, to make  a guest user account permanent or to change a permanent account to a  guest account, you must delete the account and create it again.
Please  Check the below guide for WLC-User’s Sessions Management:


http://www.cisco.com/en/US/docs/wireless/controller/4.0/configuration/guide/c40users.html

Rasika Nayanajith Mon, 10/14/2013 - 11:06
User Badges:
  • Purple, 4500 points or more
  • Cisco Designated VIP,

    2017 Wireless

Hi Sean,


You can change this via GUI or CLI. see below details


1. In GUI

WLAN -> (select wlan id)  -> Advanced -> Change the timeout value in seconds "Enable session timeout" section.


By default it is 1800s (30 min), in your case if client disconnect every 45 min, this may set to 2700s. Increase this value to large enough to meet your requiremlent (for 4 hrs 14400s, ect). If you do not want to clien session time out you can disable this by untick this check box.



2. In CLI You can do the following on WLC. In CLI you have to disable WLAN before changing this values, so it cause distruption to users.


(WLC) >config wlan disable

(WLC) >config wlan session-timeout

(WLC) >config wlan enable


(WLC) >save config

Are you sure you want to save? (y/n) y



"show wlan " can be used to verify the correct settings


HTH

Rasika


**** Pls rate all useful responses ****

Saurav Lodh Tue, 10/22/2013 - 04:51
User Badges:
  • Gold, 750 points or more

Agreed with the Solution provided by Rashika, please follow it, GUI and CLI mode!!

Rasika Nayanajith Tue, 10/22/2013 - 12:00
User Badges:
  • Purple, 4500 points or more
  • Cisco Designated VIP,

    2017 Wireless

Thanks Ravi... could not see the rating on my response though

Actions

This Discussion

Related Content

 

 

Trending Topics: Other Wireless Mobility

client could not be authenticated
Network Analysis Module (NAM) Products
Cisco 6500 nam
reason 440 driver failure
Cisco password cracker
Cisco Wireless mode