I have two different supervisors who are each trying to record one of their respective agents, but neither are able to. Both agents have span to pc port, gratuitous arp, and are in the RMCM Jtapi user group as well. The one supervisor is getting the error "Unable to start recording for agent (agent name)". The second supervisor is getting "Supervisor has failed to start voice monitoring on the device", along with "Unable to start recording for agent (agent name)".
CCX version 126.96.36.19900-100
CCM version 188.8.131.5200-5